Amar Chitra Katha Complaints & Reviews

Hi

I subscribed to the ACK app in Sept'22 with mobile no.[protected] and email id: [protected]@gmail.com.

However, after subscribing and registering for the auto renewal, I tried to cancel the auto renewal.

But, I did not find any option on its app, however, i sent emails to company on 18.09.2022 & 20.09.2022 at [protected]@ack-media.com asking for the same. They didn't respond. Copy of the email sent to company is attached for reference. Despite my emails, company debited my credit card with Rs. 1, 178.82 on 20.03.2023. After this, I again sent email on 20.03.2023 requesting for refund. I have not received any response from company till date.

In these circumstances, company is requested to refund my amount as I sent the email to you on 18.09.2022 & 20.09.2022 to which they did not respond.

Pls do the needful.

Regards

Richa Khandelwal

Hi, I had placed this order on 3rd of March and am yet to receive delivery. If Delivery cannot be done, need refund please

I opted for 3month subscription and made the payment on Mar 23rd.
However after payment in mobile app, it still says you need to subscribe.
Please check the issue. I have already mail the team with the payment screenshot.

Bought the ACK lifetime membership on 9th Dec 2022 from grabon and have received the receipt from email.
But till now no communication from ACK team neither the membership got activated.
Have sent them numerous emails but no response.

No way to access the digital subscription
ACK app development does not recognise the purchase
The phone numbers are all changed,
Raised complaint, no revert

Most likely I have been defrauded...

On October 22, 2022 I have paid Rs 4599 to Amar Chitra Katha Private Limited, But so far the books not delivered. Though I have mailed them regarding this subject, I am yet to receive the books

Payment made successfully and order confirmation received on 26th August for lifetime subscription of Amar Chitra Katha app and Tinkle comics app.However order still not received even after follow up

I have subscribed for an yearly subscription on the ack comics app on my iphone. The payment has gone through, it’s showing that I have subscribed successfully. But I cannot get access to the content the app still. I tried calling the customer numbers available on their website but none of them go through. I have emailed them multiple times but have not received a reply yet. Kindly help me try to clear the issue.
Thank you.

Made payment for ACK app lifetime subscription on 9th Aug 22. There has been no response either to emails or to phone calls.

They Promised their ENTIRE MYTHOLOGY single issue stories in their “The Complete Mythology Collection Pack”. But after purchase many stories are missing. They are outright lying about their product in every channel of sale. I have screenshots & website advertisement to prove it.

I paid INR 4500 for the annual subscription(Print Copies) of National Geographic Magazine in November 2021--Subscription Number 176063.
After a delayed delivery of the December issue, Amar Chitra Katha told me that they "will no longer be able to distribute the promised print subscription copies for National Geographic Magazine starting January 2022". This email reached in May 2022 that too only after I asked the company about the non-delivery of the magazines- from January 2022 to May 2022.

The email said in "in lieu of the print copies of NGM, the company would offer me a digital subscription of 12 months to our National Geographic Traveller India App"

To this email, I replied that I wanted the subscription amount to be refunded as I was not interested in anything else other than NGM.

Replying to my email the company promised to refund the amount and asked me to share my bank account details. I did that. This was in the third week of May 2022. I was promised I would receive my amount within 20-25 working days. But it has been almost two months; I have not received my amount yet. In the last week of June, they told me I would get it in the Ist week of July. In the first week of July I was told I would get it within two weeks. And yesterday, I was told it would take two more weeks.

I want the company to return my money. I do not understand rather believe that such a renowned company can do this to a customer for having reposed a lot in them.

Order placed on 1st April 2022. Order # 40973
Funds debited
No shipping notification sent by company
Multiple calls to customer care helpline are unaswered. Calling 4/5 times daily to follow up. No one picks up the phone.[protected]/2/3/4
Email sent to [protected]@ackmedia.com are bouncing back.

Dear Sir, I wanted to purchase an assorted comics of 50 qty at the price of Rs. 3150/- (Three thousand one hundred fifty only). I have paid the amount during Amar Chitra Katha (ACK) portal payment site using my Amazon pay. The amount is credited to ACK and order is not created for this transaction. I waited for 30 minutes to comeback to the ACK portal. Payment gateway never went to Order page. I tried to reach customer support, no one is answering the call. I sent email to the customer support and there is no reply. This happened on 4th April 2022. I have attached the transaction copy. Request you to provide me the justice against this transaction. Thanking you Raghavendra Srinivas,

I have already mailed your customer care with all details, but absolutely low grade service.Unable to utilise the services, and the money has already been debited from my account.Looks like Team ACK is a habitual offender.Pl ensure this is done at the earliest.Will take it up very with the concerned department, if no appropriate action is taken.

I paid money for Tinkle subscription for one year and not yet received the books
Value Date : 26-Jan-20
Transaction date : 27-Jan-20
Transaction Remarks : BIL/ONL/[protected]/Amar Chitr/8547904
Amount : 1149

Got one month subscription for nat geo magazine but charges deducetd without permission for renewal.
Even it wasn’t mentioned while purchasing 1 month subscription.
DEDUCTED ₹236 on 27/01/21
NEED REFUND. I havent even used their service.

I had subscribed to tinkle through mysubs website from February. I have not received any issue from the time of subscription till now. I have tried contacting tinkle but no response. Following repeated phone calls with no luck of answering I sent a mail to their customer care email id, even that did not have any reply.

Hi
I am getting the copy of my tinkle very late and upon further investigation have found that the delivery has been opened and later delivered to me one week late. Very cleverly the person has opened the bottom of the envelope and took out the copy. Also they have removed the courier tracking sticker so that we cannot trace the person who delivered it.

I am attaching photos which validate my complaint and request you to investigate further and take appropriate action on the delivery process so that subscribers like me don’t get disheartened and our eagerness to receive each tinkle book at the earliest is justified.

I have placed the below order on May28, 2019. It costed me 15, 000 rs. There was no single correspondence about the order post order confirmation. I tried reching customer service, submitted complaints on their site but there is no answer. Its such a wost support system ACK has. If they dont care about customers they should close the store rather than causing inconvenience to all. Its an epitome of inefficiency, incompetency and highest levwl of negligence. They ahould be brought to justice for cheating the customers and not meeting the business SLAs.

Thank you for your order from Amarchitrakatha. It has been successfully placed and is currently being processed. All Tinkle subscriptions are dispatched by Ordinary post / Ordinary Airmail Post while all other orders are dispatched by Courier / Registered Post. All international dispatches are done by Courier Service. If you have any questions about your order please contact us at [protected]@ack-media.com or call us at Monday - Friday, 10am - 6pm IST.

Your order details are below.

Your Order #[protected]placed on May 28, 2019 10:52:02 AM IST)

Namaste,
I have subscribed for tinkle on october 13th, 2018 with the order number below[protected].

I opted this subscription as a gift for my son.

Item sku qty subtotal
Tinkle magazine 1 year subscription (24 issues) + gifts worth rs. 1000 ackmagoff1 1 rs.849.00
Subtotal rs.849.00

We have not even received the tinkle first copy, at least the subscription correspondence not received. I have brought to your notice by an email sent ten days back. I really frustrated by this non responsive state of amar chitra katha house.