Amaron Battery — Amaron Battery Issue and Replace Issue

I have purchase Solor with Amaron Battery on Dated-20.10.2021 from and Battery is under Warranty. one battery is not working from last 6 month and we are following up with Amaron Company and raise a ticket No. AR_072244 and engineer visit at home and he is comfirm that battery has demaged and need to change under warranty. But Amaron is not pick up the battery from my house and they are saying you have to send the Battery to Jaipur office and Jaipur is far 200KM from my house, my house is Jhunjhunu dist. how we can send the battery having weight around 25KG and trasport company denied for carry the Battery because the need current date invoice. altimetric Amaron is not help to us for change the battery they are only mis guide and not given service to me. Kindly help to us for short out this matter on priority.