Amaron — exploded two amaron tall tubular 150ah batteries

Address:

Idukki, Kerala

To

The general manager,
Amaron batteries

Dear sir,

We are using six 150ah amaron battery with microtech sinewave inverter in our resort. Last week, inverter stopped working so we realised that two of the six batteries exploded completely. (See picture down)

We called a qualifier engineer to check the inverter but he couldn’t find any faults. Other four batteries are ok so it looks like some manufacturing defect with the exploded batteries. I request you kindly replace with new battery.
We have approached local distributor (Highland trading company - thodupuzha) for the same issue but we did not get any positive response.

When we emailed the consumer complaint team, a local dealer called and said they will take the exploded battery at old battery price and we have to buy new one at new price so effectively like going to other battery brand and buying a new battery.

You have to understand that this two battery exploded, you have to take some responsibility of manufacturing defects, if this is in a normal home, it could have injured people. (We kept the battery in a different room).
With the current option given by the local dealer, should we buy from the amaron battery at new price, two of the exploded and company took zero responsibility even though battery is still in warranty period or buy other brands?

We expect your prompt action on this issue as earlier as possible.

Warm regards,
General manager,
Holiday heaven