Amaron — Poor customer services and unauthorised levying of charges

I purchased two batteries bearing no aam-cr-td100st30
Vide s. No tad0220s500040 on 31.05.18 which were under warranty for 30 months. for quite some time batteries were not working properly. a complaint on was lodges with your customer service centre. To redress the issue, complaint was forwarded to r. K agencies, pitampura delhi 54. despite repeated calls, there was no response from rk agencies. Neither the call was being responded to nor there was any communication. despite vigorous follow up undersigned managed to contact sh. Kamal rawat at m. No [protected]. His behaviour was very poor and unbecoming of an proper agent of such a reputed company i. E. Amaron. a vendor visited my residence and insisted that batteries are required to be taken to be taken to workshop for checking and charging. a sum of rs500/- was charged from me. I insisted that these charges are against the stipulations of warranty principles. but he was adamant and refused to take away the batteries. Ultimately i have to pay the amount under compelled circumstances.

My grievances are
1. charging of rs. 500/- is wrong and violation of principles of warranty.
2. customer service rendered by rk agencies and his representative sh. Kamal rawat needs to be looked into seriously by your goodself as the services being rendered by their representatives is
Tarnishing
The reputation and goodwill of amaron batttteries, a company of international fame.
please refund the unauthorised payment of rs. 500 / - and batteries be got re-examined to its fullest working.
Suitable action is taken against the agency for misleading, violation of principles and rendering of poor customer service.
I hope you will look into the matter. Hoping for an early reply from your side

D. P. S chawla
N 19
Dr mukherjee nagar, delhi 110009.
M. No 8
[protected].

— forwarded message —
From: mail delivery subsystem
Date: tue 11 aug, 2020, 9:44 pm
Subject: delivery status notification (Failure)
To:

Address not found
Your message wasn't delivered to [protected]@amararaja.co.in because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:
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— forwarded message —
From: dps chawla
To: [protected]@amararaja.co.in
Cc:
Bcc:
Date: tue, 11 aug 2020 21:44:29 +0530
Subject: inconsistent behaviour, poor customer service and unauthorised payment of service charges to vendor.
— message truncated —
Dear sir/madam
Show quoted text

— forwarded message —
From: mail delivery subsystem
Date: tue 11 aug, 2020, 9:51 pm
Subject: delivery status notification (Failure)
To:

Address not found
Your message wasn't delivered to [protected]@amararaja.co.in because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:
550 #5.1.0 address rejected.

— forwarded message —
From: dps chawla
To: [protected]@amararaja.co.in
Cc:
Bcc:
Date: tue, 11 aug 2020 21:51:38 +0530
Subject: inconsistent behaviour, poor customer service and unauthorised payment of service charges to vendor.
— message truncated —

— forwarded message —
From: dps chawla
Date: tue 11 aug, 2020, 9:44 pm
Subject: inconsistent behaviour, poor customer service and unauthorised payment of service charges to vendor.
To:

I purchased two batteries bearing no aam-cr-td100st30
Vide s. No tad0220s500040 on 31.05.18 which were under warranty for 30 months. for quite some time batteries were not working properly. a complaint on was lodges with your customer service centre. To redress the issue, complaint was forwarded to r. K agencies, pitampura delhi 54. despite repeated calls, there was no response from rk agencies. Neither the call was being responded to nor there was any commun