Amaron — Rude behaviour of Amaron Pitstop Service Provider

Address:

Kolkata, West Bengal

This is to complain of an extremely rude behaviour on the part of Amaron's pit stop service provider Mr Manish Gupta in Kolkata ([protected]) who was recommended by Amarons Customer service centre.[protected] at 8 :56 am on 18/3/2015) I wanted to hv my battery checked as my car was having starting problems, and contacted Amrons customer service center. I was given Mr Manish Gupta's number whom I contacted and he suggested he would see if he could send a representative.I told him to contact me before sending as we have recently relocated to Kolkata and are in the process of setting up our new house.I SMSed my address to him. Subsequently Mr Prasad who claimed to be from Amaron also rang me up and I told him the above in detail and gave Mr Gupta's number. Mr Gupta sent his representative, without contacting me and rang me up at 14:27 hrs asking me to give directions to his representative I was not at home at that time and I rang up this representative and told him I was out and would be there in 20 mins and gave him the required directions.I had left my handpone with my wife as we were getting a local number from a Vodaphone store. In the mean time the representative continuously rang up my wife seeking directions but could not locate the house. Mr Manish then called up my wife and started hurling abuses at her for keeping the rep waiting, in a language that is not worthy of being printed and without any sense of decency or sensitiveness. To me this service provider is part of Amarons extended family and such behaviour from a company like Amaron is not at all expected. What was more surprising was that Mr Prasad of Amaron simply refused to accept this as a complaint and washed his hands off from this. Amaron is a brand to reckon with and its batteries are reputed for quality and performance. Amaron is also proactive in taking a lead in giving superior customer experience through its Pitstop battery check services and online battery procurement.These r commendable initiatives on the part of Amaron and management needs to be credited for getting closer to the customer However all these effort will be put to nought if the effectiveness of the customer service center is not sharpened and if proper selection and training of service providers are not carried out. The humiliation my wife suffered at the hands of Amaron's representative will remain deeply embedded in her and though Amaron may have an outstanding product, after this experience today I do not think I will ever go anywhere near this Brand as it will continue to remind me of the bitter experience and humiliation we were made to suffer. I am sure Mr Manish would hv his side of the story too but whatever it may be, he has no right to abuse any customer and that too a lady, a right which Amaron has implicitly provided to him by choosing him to be part of the Amaron family. In any customer facing organisation such partners like Manish would be dealt with firmly as would employees like Mr Prasad who believe customer service begins and ends with saying Good Morning sir. I expect action as may be deemed fit be taken against those mentioned above and also Managers be made accountable to ensure such treatment is not meted out to anyone else in the future who wishes to use the online services of Amaron With best wishes Indrajit Mitra Kolkata