Amaron — Ups/inverter

Address:

Ghaziabad, Uttar Pradesh, 201012

I had purchased amaron ups/invertor on[protected] from noida and had it installed at my residence in sec 1 vasundhara, ghaziabad.
Since last few days i have been facing some problem with it on backup. As soon as the power supply was interrupted the ups buzzed and tripped with overload indication.
I decided to contact the customer care and lodged a complaint on 1st oct-16 with ref. No js16a00000146, and sent a sms with name of technician (Sohanlal) to visit,
The said technician called up and came up to the place and just switched on/off one mcb and said ups inverter is ok and your battery is faulty, contact c. Care.
I second time call up and another complaint was lodged with no 188956, sms provided with name and no (Rajendra-[protected]) on calling him he said he is on personal leave for few days and won't be able to help instead provided me with another no [protected], who again gave me another no [protected], who again gave a no [protected], 60. At last [protected] came up and checked the battery which was found ok and the fault lied with the ups tripping with overload indication buzzing when there was no load of any sort (0amp), again called up c. Care some shiva responded and talked to the technician monu and assured me to put up the matter with some seniors.
On monday 3/10/16 i called up c. Cre again and a new complaint is lodged with ref no js16a00000650, sms sohanlal will be visiting, up to present (06:41 pm) hours he has not show up and on calling said was at greater noida and will take time to come. Now when i call up c. Care and tried to talk to a senior the excuses are given in terms: low voice clarity, not able to hear and the latest no hindi (Language problem), when all this 3 days the conversation went in hindi language.
Not able to understand when i have the guarantee period available.
Loading an image and video showing the fault and the report of the technician.

Ajay gupta,
Vasundhara,
Ghaziabad, up.
[protected]