Amazon.in — Item not delivered and as promised full amount not refunded and taken Rs 215 to cashback without my permission

Hi Sir, I ordered the product 5 in quantity for each order for which I made 4 orders. Rs 747.5 for each order(Order #[protected], Order #[protected], Order #[protected], Order #[protected] for which transaction Ids are[protected],[protected],[protected],[protected]Total paid amount 2990 The product was not delivered to me. I called them to reschedule the delivery. They told they have not option other than refund and assured me to get it paid fully within 24 hrs. The paid amount not got refunded as promised. I am not using cash back or amazon pay bal or any app or never used. Now I want the same amount to pay for the product from another site. Out of the 4 only 1 order got paid and that too not fully only 687.5 on 3rd Jan. I contacted customer care, one of the agent arpita told "I am refunding you rest money" . for one order fully refunding and for the rest of the orders Rs. 60 is initiated(Please refer the chat conversation attached ). Today(9-Jan-25) when I checked for only 1 order the amount is fully refunded. For the rest of the orders 687.5, 652.5 and 687.5 respectively .No. Rs .60 has bees added to my account as promised. I called customer service they tell they cannot do anything as they chose cash back at the time of refund wher I was assured no cashback and will be fully paid back to my account and the simply blah blahing not responding responsibly. I want the amount back to my account as I paid it fully through bank. I not going to use cashback or paybal as I dont want it. I am not having the money when I need it. How can they play with my money irresponsibly? Please help me put my money back to my account and not cashback. Out of Rs2990 I paid only Rs 2775 is refunded. The rest of the amount Rs 215 is unpaid or I want it back to my bank account. Please help me settle the amount. Thanks and Regards, Elza Jose