Amazon India — all india general mart - seller in amazon ordered product in march'20 but still not received my product through my balance deducted.

I had ordered 2 lifebuoy mild care hand wash (185ml) of rs.270 (Including all posting & tax charges) on 20th march'20. At the time of purchased my balance had been deducted successfully. But still now product not received. I am very much hopeless about this seller. Whenever i have mailed them they provided one tracking no of fedex service. But no updates are showing after my purchasing done. But in my amazon account it is showing product has been delivered at some other place within one day after purchased.

I am also very much upset with amazon because they have not taken any action regarding this. Its too disgusting.

I want my money of rs.270 back urgently. I shall be highly thankful if you kindly do the needful & take proper action regarding this urgently so that no improper seller will exist in amazon in future.