I recently ordered a 6x6ft carpet from Amazon, but upon receiving it, I found it unsatisfactory. Consequently, I initiated a return request. However, the Amazon pickup agent has repeatedly arrived on a motorcycle, deeming it unsuitable for transporting the carpet, which requires a minivan or a tempo. Despite my explicit instructions to Amazon, specifying the need for an appropriate vehicle, and my multiple follow-ups, the issue persists.
I even proposed self-shipping the item, but Amazon's investigation concluded, without any transparency or consultation with me, that neither a return nor a refund would be accommodated. When I contacted the seller directly, they offered to arrange the pickup for an exorbitant fee of 600 rupees. This entire situation is utterly nonsensical and fraudulent.
As a resident in an apartment with a robust record-keeping system and a NoBroker application that requires my approval for pickups, it is perplexing how Amazon's investigation could conclude without engaging the customer. They claim that the customer is king, but their actions contradict this principle entirely.
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I have also recorded the conversation but could not able to share here as the format is restricting me .
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