This is regarding my order#[protected].
I had placed an order for 20 packs of set of 6 ATROCK Water Bottle | Steel Water... https://www.amazon.in/dp/B0CGXMN8G2?ref=ppx_pop_mob_ap_share.
Ideally, I should have received 120 bottles. However, I have received just 1 water bottle.
I have raised multiple customer requests for the same. I raised the issue the very next day when i realised that only 1 bottle has been delivered.
The investigation team has closed the case stating that items have been delivered, which is not the case. Customer support said because investigation team has closed the case, no refunds will be issued. Customer support folks are not even concerned about whether customer issues are resolved or not and they repeatedly disconnected the call.
I had placed this bulk order as this is needed for one of the major corporate event at my organisation. I and another colleague of mine had placed the same order. She received 1 bottle too but once she raised complaint, she got it refunded to her Amazon Pay balance.
I have no clue what investigation has been carried out by the investigation team because when I spoke to the delivery guy he said he only got one bottle from the warehouse to deliver at my place.
However. Amazon investigation team concluded that all items have been delivered at my address, which is just not the case.
I have paid almost 16k for this order which is not even delivered. I have not received what I ordered and Amazon is not ready to refund.
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