Amazon India — Amazon mx player tv not working on amazon fire tv stick

I have four Amazon Fire TV sticks inIindia. There is an app called
Amazon MXPlayerTV which is crashing everytime it is started on all of these Fire TV sticks. I have updated and restarted the apps but no improvements. I sent an email to [protected]@mxplayer.in who have responded that they have received my mail on 25 Jan 2025 with ticket #MX-2727965 but after that there is no response to my reminder emails nor is there any improvement. I wish that this issue be resolved at the earliest.
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