Amazon India — American tourister suitcase

Website: Amazon India

Good evening to whoever this may concern I bought an American tourists 67cm suitcase ( lime colour ) and received a black American tourister i called Amazon for a exchange they assured me 3 times they will send someone to pick it up but no one came and said return rejected and 4th time they assured someone will come and again no one came this time saying customer rejected which isn't true now they are telling me after 4 times they can't exchange or refund which isn't fair as no one has come to collect it and i paid for Lime colour which was only showing in Amazon and they sending me a Balck isn't fair and totally unprofessional.. my order number is[protected] ) date of purchase is 16/09/2024 i went to the police station to make a complaint and was told to make a complaint in this site so I'm doing so please look into this and hope you can help me out as I don't know what I can do cause on call they just telling me we can't help and cutting the call