Amazon India — Amount deducted from pay balance but not credited to merchant

Hello team,
I had made a payment on 2 nd Oct of Rs690 rs from Amazon pay balance to aeron pay pro wallet(via razor pay gateway) amount has been deducted from Amazon pay but not recieved in aeron pay pro wallet.
Neither Amazon nor Razor pay nor aeron pay pro...is willing to refund my money...
Pls help he to file a chargeback against it .or shall we take it to consumer court..
I have provided screen shot of the txn..
Pls resolve it.
+2 photos
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Amazon India customer support has been notified about the posted complaint.
Oct 19, 2021
Updated by Pranay1988
A screenshot of amazon email as well where both the order ID are mentioned.

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