Amazon India Complaints & Reviews

Dear Amazon, it been second time now that i have not received refund from ur end. Please i need my money back in my account

I ordered one printer from Amazon on 30th Apr'22.While opening the package, i noticed that the ink was spilled in whole box (the printer was in bad condition). I had then put the replacement request on the same day and was waiting for the replacement. Nobody turned up on the replacement request then i called customer care for sending someone for getting the product replaced, despite it should be replaced automatically. Post this, one delivery guy visited our premises and mentioned that this product can't be replaced (the replacement printer was never delivered to us) and it has to be returned. I called Customer care again and informed them and went on to proceed the return request (NOTE: The return request was placed by Customer Care Agent). Post the return request, nobody again turned up for few days. I called customer care again twice for getting the product picked for return. After few days, delivery guy visited for pickup on 11th May'22 and took the printer and mentioned that we'll be getting the refund once the product is back.

Now Amazon team is saying that they have got the product with different serial number and they are unable to proceed for refund. The confusion here is that the return request has been placed wrongly by Amazon customer care agent (it was supposed to be on Original Order id but it was placed on replacement order id. I've tried to explain it to Amazon customer care team as well and they have redirected
me towards you for the resolution as they are dependent on the investigation team results. I have followed up with them multiple times and i am getting the same answer that they have got the product with different serial number and they are unable to proceed for refund.

Amazon is not giving me my money and they are not ready for returning the product back to me as i told them that if you can't return my money please give me my product but Amazon is refusing for that too as they are saying that they have discarded the product.

PNR ZY9E6C
Name Deepak kumar jha
Date of booking 01/06/2022
Date of journey 09/06/2022
Request for Full refund not received till date.

On 01/06/2022 a request was made for full refund of Air ticket from Amritsar to PATNA for journey date on 09/06/2022 wrongly entered instead of 02/06/2022 to your customer care with in 5 minutes of booking the wrong date ticket

They ensured me of full return and told me to book another ticket of date 02/06/2022
An email was send to me regarding the matter .

Till now 14 days have been passed I have talked with atleast 6 customer care and supervisory staff. But still no action is taken neither any date is given for refund.

All customer care are promising to call back but no call back is received.

As said by them I didn't cancelled the ticket from my side . As the request was already generated from your side.

My kind request to refund the money from your end to me and settle your issue with spice jet .
As already 14 Days are passed .

Thanks regards
Deepak jha

I am trying to return the item in more than 5 attempts, but every time the delivery boy refuses to pick up the item, telling the pickup was denied by the customer.every time i contacted to the customer care service they assured me that they will take quick action and will contact to the courier partner to pick up my item as soon as possible.But it's more than 10 days i got no solution.every time i called the customer care they automatically lodge a pickup schedule but every time the delivery boy refused to pick up the item . They even don't c ok ntact to me I try to contact them they blocked my number.please take a step against them.

The product got cancelled on 20th April. It shows refund was initiated on 27th April and it still shows that the refund will appear in 2-3 business days but as of date, there's no refund in the bank account.

I am Sudipta Senapati, Mob: [protected]. I wrongly recharged on Amazon Pay balance INR 17100 amount. Many times requested to Amazon customer service but they are not help me for back on my bank account. I was requested on him but they not sending. I am unsatisfied for Amazon. They are not returned my money. It is used for my Medicine and others medical purpose but not help.

Please help me. I want this money back to my bank account it is very emergency and essential money for my family. My mothers has illness. In this situation how I save my Mothers.

Amazon I requested to you again please back my 17100 money back to my bank account. It is very essential for my mothers save.

Thanks & Regards,
Sudipta Senapati

Last week i have ordered for 2 kind of product, orders is not delivered but the status in Amazon India account is delivered on 13/6/2022
I want my orders delivered or refund with fine

Ordered an battery bank on 8th May order[protected]
received same day. Defective product was picked on 10th May by Amazon agent. Replacement was committed on 3 calls but never received. After 6 days of followup of replacement product, they finally cancelled the replacement order on 16th May thru the Amazon representative. Based on my escalation to the Amazon grievance cell got a call from agent on 16th May who promised that the amount will be credited to source account within 5 days but that never happened. Based on this commitment she asked me to close my complaint which I did. ( recorded conversation of agent is available with me) . When repeated complaints made subsequently the standard reply is that we are investigating. Now on 10th june after 1 month the agent says that the original product not returned. On 16th they confirmed that product was recd and payment initiated. Recording of this call is available with me.

Wrong number is recharged by mistake but they didnt pay a reversal recharge

I am writing this to let you know that I have ordered a phone with one day delivery option. Been 2 days now the order is showing out for delivery but no one came to delilver it. Delovery agent didnt pick the phone. Now the amazon service team ask for 5 more days. Moreover the price of phone is now increased by 2k on the amazon site. So if I have to cancel the order then for reordering i have to pay 2k more. They are utilizing so much such additional money and getting interest from them.

I have ordered one metro handbag from amazon india on dt 18may 2022.. It was prepaid order of Rs 1294/_.
on 24 may insted of handbag women slippers.were delivered and same were retuned by me for reason wrong item delivered. Return was picked up very next day ie on 25 May 2022. My refund has been not issued by amazon india. After various calls now amazon is refusing refund quoting that wrong item.returned.
I have returned wrong item.delivered. what I ordered was not delivered.

I ordered a chair for 16k, warranty was one year, chair main frame (body) broke from the joint within 7 months,
now seller is refusing warranty and amazon india is not helping me with it, it seems to me that they are on sellers side.
I have made 7-8 calls to amazon india since, every time with a promise to call me back in 3-4 days, i never heard from Amazon,

Sir/ma'am,
I ordered a product on 10th june on Amazon but since due to prolong delivery date and product not required for now, I requested for cancellation with the help of customer service advisors but even after that the item is still on shipping and the product still didn't get cancelled therefore,
I want to raise an issue with amazon india that the service provided by them has been not nice and trustworthy to the customers.
My order id is : Order date

10-Jun-2022

Order id:

[protected]

Please resolve this issue at earliest.
Thank you

How are you sir when i purchased the product at that time it was in offer around 169 and delivery ordered i don't remember present now you are asking me double amount around 353... i can;t pay the amount you are asking if you want your product you can take ... it is in pack and box only and i didn't used ..you can take your product and close the due ...i discussed with Amazon customer they told me to discuss with Zebronic customer and i discussed with them also they told me to talk with amazon ...after that i didn't spoke with customer also if you want the product amount i can pay you of around 169 or else you can take your product and close the due...

I have ordered product ( Bigmuscles Nutrition Premium Gold Whey 1Kg Whey Protein Isolate Blend | USA FDA REGD. BRAND | 25g Protein Per Serving [Vanilla Crème]);
Tracking ID:[protected];
and delivery date shown was 9 June 2022...but from 9 June onwards till 12 June2022 .product not yet delivered .
Daily I contact to delivery agent he reject my call every time.
I also contact to Amazon customer care they tell me that sir your product is out for delivery and will deliver soon..but at end of day product not get delivered ...they make fake promises .

Amount rs 808 was transferred on date 12 may 2022
My account is not reflecting the amount. My refund reference number is :[protected]

Amazon shipment

The item which has been delivered from amazon shipment was not ordered by my brother jahangir sharief.
I want to return those items.
And the items sent to us was used and not good thing.
Please kindly help on his matter.
I have attached the photo of the parcel which is delivered yesterday.
Please kindly do the needful as soon as possible and find the attachment.

The shipment contains another packages with different add receiver address
Please help on this issue
Why these parcels are sent to me
Awb no
[protected]

I have ordered a egg boiler electronic appliance from Amazon and the product was defected i have done the exchange but its been a month i have not received a product.
After calling to amazon call center they have directly denied saying exchange will not be done only refund can be done.
However they were reacting like whatever you wanted to do you can do we are not going to refund any money to you.

Shobhraj khanapure
+91 [protected]

I had ordered 2 kitchen sinks from which they sent only one and took the money for 2. I have already requested to return the product and I have asked for the cashback. But no amazon person has come to pickup the product yet. I have requested few times, but no response yet.

The product was cancelled on 4th June and it was suppose to be pickup by amazon on 5th June.

Pickup tracking id:[protected]
Amazon return id: DXrn6TnFRRMA
Order ID:[protected]

Order ID:

I ordered a speaker on[protected] via order #[protected] and paid Rs 4960.90 through amazon pay balance but I got it on[protected] in damaged condition (See attached pictures of Damaged speaker). So, I requested a return of this product citing the reason “Product damaged, but shipping box is OK" and uploaded pictures of the damaged parts of the speaker. I was then asked to connect to customer care over a call and I told the CC executive that I had received a damaged product and there was no other accessory (like cable and wireless mic etc.) in the box. The customer care executive told me to wait for 3 days to investigate the issue. I waited and contacted Amazon CC on[protected], they informed me that my return request has been rejected by Amazon (without any reason). Hearing this, my senses were blown away. They said that they sent the intact product and refused to take the return of the delivered product, while I have shared the images of the damaged parts of the delivered product and I have the courier unboxing video which proves that the damaged item has been delivered to me. All the evidence shared by me was ignored by the so-called concerned investigation team. You can check the outer box images of the delivered product which is clear proof that it is very old and was returned multiple times by other customers. I don't know why Amazon customer care ignored photo proofs which are clear evidence of my claim. This is completely illegal & prejudice decision by Amazon investigation team and a violation of my consumer rights. How can Amazon force a customer to keep a damaged product which is not in working condition? I don't want to keep a non-working damaged speaker and want to return it. My hard-earned money is involved in this case and I cannot let it go like this. Forcing a customer to keep a defective/damaged product is against the Consumer Protection Act 2019 as well as against the Amazon return policy. I am facing mental anguish due to rude behaviour of Amazon customer care and leadership teams, yesterday my blood pressure increased due to obstinate responses from Amazon customer care staff and I needed to visit the medical inspection room of my office Where my ECG was done and the doctor referred me to a higher CGHS hospital for further review. I am facing mental agony in the last 4-5 days. Amazon CC team is not following Amazon's own return policy, my product has a return window till[protected], so why they are not accepting return of damaged/non-working product? I have sent several emails to Mr. Amit Agarwal, Head of Amazon India ([protected]@amazon.com) and all possible complaint channels of Amazon India ([protected]@amazon.in, [protected]@amazon.in). Also sent an email complaint to Amazon owner Mr. Jeff Bezos ([protected]@amazon.com), but no response from them yet. I humbly request you to kindly help me in this matter, so that e-com site Amazon India will accept the return of the damaged product and refund my money to me. Also, I want Amazon to compensate me for the mental distress caused by their unprofessional behavior. Thanks & Regards,