Amazon India Complaints & Reviews

Om Enterprise tea and coffee mugs set of 6, microwave-safe black color 250ml, purchased on 11th june 2021,
we have ordered 3 sets.
This product was not delivered at all. But we received an intimation its been delivered.

we received another product which was not ordered. so we thought it is by mistake and put it for return.
we thought instead of Coffee mug another product was delivered.
kindly make sure to deliver the coffee mug.
order Date : 11th June 2021
order Number[protected],
quantity : 3 sets
Order value 2025.00

Om Enterprise tea and coffee mugs set of 6, microwave-safe black color 250ml, purchased on 11th june 2021,
we have ordered 3 sets.
This product was not delivered at all. But we received an intimation its been delivered.

we received another product which was not ordered. so we thought it is by mistake and put it for return.
we thought instead of Coffee mug another product was delivered.
kindly make sure to deliver the coffee mug.
order Date : 11th June 2021
order Number[protected],
quantity : 3 sets
Order value 2025.00

Hello Team Amazon,
Gentle reminder no.3
It's very very disappointing that said matter is still pending.
Such type of helplessness and unsupportive approach from so called highly prestigious Amazon end would insist me to take up this matter in consumer court unwillingly.

Your immediate action and favourable response would be appreciated in resolving said issues without any more delays.
Hide quoted text

On Tue, Jun 22, 2021, 9:45 AM Dipa Das wrote:
Hello Team Amazon,
Gentle reminder, It's still pending without any update from your end which is supposed to be resolved by yesterday.

Your immediate action and favourable response would be appreciated.

[protected] Forwarded message[protected]
From: Dipa Das
Date: Sun, Jun 20, 2021, 2:32 PM
Subject: Re:One item not delivered but showing as delivered
To:,
Cc:

One item, Amazon Brand - Eden & Ivy Women Pyjama Set, black
of order#[protected] not yet delivered but showing as delivered, snapshot attached.

Pl look into this matter and do the needful on urgent basis.

Your immediate action and positive response would be appreciated

With thanks and regards,

On Sun, Jun 20, 2021, 11:55 AM Amazon.in wrote:

www.amazon.in
Hi Dipannita,
Your package has been delivered!
Please rate your delivery experience.

Return or replace items in Your Orders.


Order #[protected].
This email was sent from an email address that can't receive emails. Please don't reply to this email.

Mi 2 of 2 power bank retrun to amazone itam recive in 5 days more but not refund may payment amount 3398 order id
[protected] please help me

Deduction of 999 without any information

I ordered some products through Amazon. It was supposed to deliver within 19-21st June, 2021. It was not delivered. Again it was written that it will be deliver on 22nd June, 2021.whrn it was not delivered on time, I contact to customer care and on 23June and the person told me that again I have to wait for another 5 days as their seller informed them and if it is not delivered then they will check the matter. May be they will extend the date agaiqn and we have to wait when their seller will able to supply the product. For their unprofessional seller attitude, we have to wait for a long time and for that we are not able to cancel the product also which they are not able to deliver on time. Order no
[protected].

I had purchased a HIYANSHI HOME FURNISHING COTTON SATIN STRIPES DOUBLE KING BED SHEET WITH 2 PILLOW COVERS from Amazon costing Rs.399/- vide order no.[protected] dt.03.06.2021 and paid through Axis Bank debit card. As the product was short in size, I returned the product to Amazon. Subsequently, refund processing was initiated from Amazon end vide its RRN no. 006639 dt. 17.06.21. Till to date, the amount has not yet been credited to my Axis Bank savings Account.
Pl. make necessary arrangement for crediting the refunded amount of Rs.399/- at an early date.

I would like to bring the situation I am facing to light. I ordered 3 metal targets from Amazon. I did not receive them but a single bunch of target paper worth 165. My order was worth more than 10, 000 inr. Upon contacting Amazon I was put under investigation. After 48 hours I was told that my money would be refunded. I did not want a refund but my products. Amazon was not able to help me there. I contacted the seller and even though kolkata was under lockdown they managed to get me my products. They sent out a national level shooter to the address where my product was sent. Something Amazon should have done. I only received two of my items though. Upon contacting the seller regarding this they sent me my replacement from Gaziabad in 24 hours. On Friday I decided to write a review of my experience. Yesterday I found out that my review was not allowed as it violated some guidelines. I was shocked and appaled. They allow cuss words to be used on their site. I can upload an example. I am also uploading a transcript of my review sent to me via Amazon. You be the judge. It has been more than 24 hours now and I am not allowed my comment yet.

I ordered a product few weeks ago. The delivery was late and was not even in the verified amazon box. It was sent from a personal seller and the product isn’t original. I have had so many such experiences with Amazon. The sunscreen packaging, details and smell nothing matches the original sunscreen sold by Neutrogena brand. The product is highly disappointing. Amazon should verify the seller before listing them. This product is heinous for skin and health of an individual. Amazon should be held liable for it for doing it again and again.

Maine amazon se ek product mangwaya tha 1034 se but deliever agent 1130 rupees le gaye or iska complain hum 3 baar amazon customer care ko kar chuke hain but wo abhi baar baar complain puchte hain or bolte h refund ho jaega but aisa kuch nhi ho rha bus mentally harrase kar rahe hain

On 13 June 2021 I ordered two tops from harpa brand from Amazon order no[protected], I got the delivery only one product was correct maroon one was entirely different style, so I asked for exchange, next day they picked up wrong item, and almost shut down after contacting customer care and mails I got the delivery of my original product that too in xtra small size though I ordered large size, it seems they did it purposely because they wanted to sell only one item on discounted price, now second time I can't exchange though the mistake is from their side, they are offering me to return the amount, it's not the question of money it's mental harassment of the customer who trust them, i am sooo disappointed in Amazon and their policies, I atteching pictures of both orders,

I have ordered 2 items. But only one was delivered and I asked about the other item and raised a complaint. They investigated the issue and said they can't refund the money. Such a poor customer service. I paid 3000 for the item which I did not received.

I have ordered curtains from Amazon order id[protected]. But it is automatically cancelled and they have issued a refund of Rs 3198/- on 16th june 2021 and provide me a refund reference no 30005411641161222736569. But till now it is not reflected in my account.

In my order status it is showing product is delivered on 4 th June but product is not delivered to me. Regarding this I tried to complaint many times at Amazon customer care service. But every time they give different reasons. They were telling that they are contacting seller, they said that it will refund on 21 June. I called on 21 June then again they said you have to wait more and your money is safe. They are highly uncertain about my order. I want refund of my order. I want real solutions and not fake Reasons. Coustmer support team is very worst
My registrered mail id is- [protected]@yahoo.com

I have booked order on 13-MAY-2021 from amazon but it is not deliver to me and on site it is written as deliver to security. After mutiple time reminder no one helping on this.

Product Descr:Party Propz Unicorn Theme Party Supplies Combo - 93Pcs Paper fan, Foil Balloon, Unicorn Head Balloon, Star And Latex Balloon For Girls Birthday Party Decoration

I returned an item in amazon but refund is not till initiated it has been 7 days

I retuned an item in amazon but my refund is in it initiated till. It has been 7 days

The amount of Rs.1479 was credited in my Amazon Pay Balance instead of my bank account as promised against my order no.[protected]. I had given my bank account as requested by Amazon associate.
Kindly transfer the amount to my account as promised by Amazon.

ASHOK RAY CHAUDHURI
KOLKATA
Ph. No. [protected]

Order id[protected]

I bought a Vinod Non Stick Kadai from Amazon in September'2020, it is under warranty and all the non stick coating is chipping off n the food is getting burnt. Amazon asked me to contact the seller. When contacted the seller they are saying to courier the product back to them and they will inspect.
Why should I self courier it when buying the product it is not mentioned on Amazon site that while replacement customer has to go to all the hassle.
Called Amazon again Abhijit Bhardwaj transferred the call to the supervisor and that guy heard the issue and kept me on mute for 10-15mins and he disconnected the call.
The other day Jnanesh (supervisor) had asked to call back if aeller cannot resolve the issue. When I called today no assistance provided by the customer service from Amazon.

Is this the kind of service we expect from Amazon.
No one is ready help me resolve my issue or return my money.

Kindly also raise a complaint against the seller.
Vinod Cookware
Contact no - [protected] (they don't answer whenever we anyone calls)
Email - [protected]@vinodcookware.com

Kindly help me to resolve the issue

Thanks,
Manora
[protected]

Yesterday Night I received a sms to call [protected] in my father mobile [protected] “Dear Customer Your SIM -Document has been expires today. Please Call to extend your [protected] immediately youy services discontinued in 24 hrs. Thank you Shekeel sulmen”. Later they forced my to do atleast recharge 10 rs to activate extension period. SO, I recharge 10 rs using HDFC Netbanking. Suddenly I received two sms as thank you for payment of rs 10, 000 and 1000 in AMAZONSELLERS