Amazon India Complaints & Reviews

Address: Anuhar Purpletunes, Flat.103, road no.26, Alkapoor township, Neknampur, Hyderabad, Hyderabad, Andhra Pradesh, 500089

I have ordered "aadita fashion jewellery multi strand heavy gold plated mangalsutra for women" on 18th march and when i have received the product, the received product is completely different from what i have ordered. I have raised the return request and received again the different product. 2nd time with return placed no refund has happened. Need my refund immediately.

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Sir
I ordered a book relentless from Amazon on 30 March 2019 and the expected delivery date was 4-8 April but till now I haven't got the book. I contacted Amazon regarding this concern and now they are saying we'll initiate the refund process instead of getting that book delivered. Even for the refund they are asking for 5 more days. I am not happy with the service of Amazon India. This is not for the first time, every time I delivered a product I faced different problems from their side.

Amazon India customer support has been notified about the posted complaint.

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H

Harjinder Singh Randhawa

from Delhi, Delhi

Apr 21, 2019

Dear Sir,

My self Harjinder Singh a buyer of amazon and usually suggest everyone from my team, family and friend to buy things from Amazon as they are giving class in service and on time performance, but with respect to above order which i ordered on 16th of this month, payment with my credit card.

On 18th I called up your team regarding the dispatch of order your team ensure me that order will be deliver on priority bases so dont be Worried and send be mail as follow...

##
Hello,

Greetings from Amazon!

As per our conversation, you are concerned about one of the delivery of the order Order No:[protected] . I apologize that the order is not dispatched yet. I have escalated this issue to our concern department. Please be assured that your product will be dispatched soon. And also we will try to deliver it as soon as possible.

Thanks for your cooperation.

Warmest regards,
Harshali
Amazon.in
So on 19th and 20th againg i called up your team got the same answer that will try on priority bases as it was really needed to me,

On 21th morning I checked that order was canceled and when i called your executive they said its a seller product we don't know anything seller canceled so you will get refund and will reflect in account within 5 to 7 days...

Sir on 16th I ordered the product and with the several follow what i get??? Cancelation#

Really pathetic service...

I already informed your executive that I need my product as soon as possible or Instant refund with interest and compensation...

Please help me as your customer support is really useless..
Hope you ganna read this mail and spare your important time to reslove my problem..

Regards,
Harjinder Singh Randhawa
[protected].

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H

Harjinder Singh Randhawa

from Delhi, Delhi

Apr 21, 2019

Dear Sir,

My self Harjinder Singh a buyer of amazon and usually suggest everyone from my team, family and friend to buy things from Amazon as they are giving class in service and on time performance, but with respect to above order which i ordered on 16th of this month, payment with my credit card.

On 18th I called up your team regarding the dispatch of order your team ensure me that order will be deliver on priority bases so dont be Worried and send be mail as follow...

##
Hello,

Greetings from Amazon!

As per our conversation, you are concerned about one of the delivery of the order Order No:[protected] . I apologize that the order is not dispatched yet. I have escalated this issue to our concern department. Please be assured that your product will be dispatched soon. And also we will try to deliver it as soon as possible.

Thanks for your cooperation.

Warmest regards,
Harshali
Amazon.in
So on 19th and 20th againg i called up your team got the same answer that will try on priority bases as it was really needed to me,

On 21th morning I checked that order was canceled and when i called your executive they said its a seller product we don't know anything seller canceled so you will get refund and will reflect in account within 5 to 7 days...

Sir on 16th I ordered the product and with the several follow what i get??? Cancelation#

Really pathetic service...

I already informed your executive that I need my product as soon as possible or Instant refund with interest and compensation...

Please help me as your customer support is really useless..
Hope you ganna read this mail and spare your important time to reslove my problem..

Regards,
Harjinder Singh Randhawa
[protected].

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We ordered a vivo v9 pro of 6gb from amazon and received a 4gb model instead. After a month of customer calls and complaints they contacted us telling that they don't have return pickup service for the delivery and hence we would have to courier it to the seller as a return parcel by ourselves and the amount spent for the courier will be reimbursed to us. However they didn't coordinate with the seller and he rejected our parcel which was returned back to us. On contacting amazon about the same they requested us to courier it again assuring that this time the will inform the seller in advance and reassured us that they will reimburse our courier charge and asked us to mail the courier receipts to them for their knowledge of how much we spent. We followed the instructions and couriered the mobile to the seller and sent the receipts to amazon's mail. However after a months mental harresment and all the inconvenience they refunded only the amount for the mobile order and haven't responded to refunding the courier charges which in total are 972+972= 1944
Since the order portal is closed after the refund of the payment for the mobile order there's no way we can contact them regarding this issue. There's no cooperation from amazon's side and despite their mistake of sending the wrong model they have harassed the customer. I want the refund of the couriers as promised to reflect in my amazon account asap and i want customer care to contact me on my registered mobile number registered to my amazon account [protected] email swarnim. [protected]@gmail.com

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Address: bhagvantpur,post dhouramau,sitapur, 261001

Website: www.allahabad bank charge dispute fo

Hello

Sir my refund of rs 6848. Has been processed

Successfully on [protected]. The amount

Should reflect in my account [protected]

The authorization code[protected] for the

Transaction is [protected]

Branch name taour, allahabad bank

Account namber [protected]

Ifsc - alla0210349

Your amazon order namber[protected]

Contact namber [protected]

Apr 19, 2019

Complaint marked as Resolved

My phone namber 8726419533

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Address: NO 13/41,A1 ThiruNagar, Villivakkam, Chennai-600049, Chennai, Tamil Nadu, 600049

My refund of rs.5299.00 had been processed successfully on[protected]. The amount should have reflect in my account by[protected] as per the mail i received from amazon.

The authorization code (Refund reference number) for the transaction is[protected].

I havent receive the refund yet. I even contacted my branch bank’s customer care and mention the above authorization code (Refund reference number). Still the issue is unresolved.
Kindly look into the matter at the soonest possible.

Amazon India customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by Lalita Patel Refund issue-Order #[protected]

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I had ordered a book fro amazon which was never delivered. I was informed that a refund has been initiated (On card). However i havent received the same.

The order with an amt of rs 2383.78 was placed on 19th march;
Item name: starting strength: basic barbell training, rippetoe, mark
Sold by: gourav agencies (Seller profile)

The amazon customer care has asked me to contact the sbi bank since they suggest its a bank problem whereas the bank executives (Be it customer care or branch executives) rudely ask me contact amazon for the same.
Also i had another point wherein the seller gourav agencies hasnt processed the refund for other customers as well (As per the customer reviews). How come amazon is allowing such business on their website (Ref the screenshot for reviews). Refer the screenshot of the order status that is so misleading (On the way, but it's running late). These points are a question on the credibility of so called big names like amazon.
Kindly look into the matter.

Jul 3, 2022

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

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Address: Bajanai Kovil Street, No 76, 603402

We ordered a "samsung eo-bg920bbegin bluetooth wireless in-ear headphones with mic (Black-sapphire) upon goods received, the delivery man run away immediately, and when we open the package immediately, the box were damaged and it comes with waste door magnet instead of bluetooth headphones. We contacted amazon india and they mention they will investigate. After several emails follow-up and calls (More than 5 days with no response), we contacted amazon india via chat services. After the chat, they directly inform us that they have checked internally and packages were delivered accordingly.

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Address: Hyderabad, Andhra Pradesh, 500049

I got an alert of price drop for apple x and I went through the site and paid Rs. 999 for the product from my bank but I haven't got any shipment details for the product.
I Think our money are getting looted by this amazon website with the url below [http://amozonishop4.co.in/?page_id=248]
Please take immediate action for such type of spams in the name of Amazon and kindle do the needful.
Awaiting for your kind response

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Address: Hyderabad, Telangana

Order id :[protected]
Date of order: 13 apr 2019, date of delivery: 16 apr 2019, date of incident : 16 apr 2019
I placed an order of camplite (2-no's) at amazon.in on 13 apr 2019 for 480.00 each but on delivery date (16 apr 2019) i didnt receive any call either from amazon or from delivery executive. While checking at the end of day on 16 apr 2019 the product was marked rejected by me (Which i didnt). Immediately on seeing the rejected status i called amazon customer service the informed me to wait for 24 hrs and product will be delivered. But today (18 apr 2019) the status showed up product is returning back to seller, refund is intiated. Again i called up customer serive of amazon they aaked me to place a new order, now the cost of each camplite being 1527.00 each.

Desirable solution : request for delivery of product at older cost or pay me the extra amount (Amazon credits) to place the order.

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Address: outside india

I registered product in march-2019 and now april-2019 but still we have not received product and my money.
as per seller/amazon reply it's stuck in custom.
i registered mANY COMPLAINT but still no any update and feedback about my refund & product.
main draw back of amazon India there are not giving there customer complaint e-mail id & i was complaint to amazon.com but they responded me to contact amazon India. what a ### of this MNC company.
this is very bad experience of Amazon India and seller.
why government allowed this mnc company in India if they are not listen up about customer compliant and refund of customer money.
if i have not received my money before end of april-2019, what down level we Indian customer should go don't know and f...ck your image in overall market.
this is my last warning about refund money asap.

May 6, 2021

Complaint marked as Resolved

it takes more than two months to refund money and to much follow-up, time waste, harrasment

Amazon India customer support has been notified about the posted complaint.

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H

HIP

May 6, 2021

financial loss, money loss, mental agony etc...

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Address: D.No. 12-60. VendraVaari Street , Penugonda., D.No : 12-60. VendraVaari Street , Penugonda, 534320

Sir,
Someone sent a False Gift Coupon as a Lucky draw by Purchasing Products in Online like not only in Amazon. They are Saying to People like, U got a Prize money from " Online Shopping Pvt. Ltd." To protect Amazon's Good Fame, I'm Informing u that, they are
Contacting by this Number : [protected].
They are Sending Bank Details to Deposit an amount of ₹7500 as a Security Deposit ( 0.6% of Prize money) along with...

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287 other people found this review helpful

287 found this helpful

30 Comments

Provided mail for cash back offer if bill payment has been done from amazon website. Accordingly, i have done the bill payment but now they are refusing to provide cash back and saying that it was technical problem and there is no such offer but i have their valid mail for the offer

My mail is [protected]@gmail.com on which i have received the email and placed the order from amazon. I have also attached screenshot of the offers for which no back received till date

Date of transaction is 25.03.2019 and amount is rs.430, eligible cash back is of rs.50 as amazon pay balance which has not been received yet

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Address: Amazon online shoping, 712502

I have transferred ₹1805/- on 15/ 03/2019 for purchasing but I couldn't purchase by Amazon pay.So again request to refund my money.on 16/03/2019 but they are not refund till now.
My transaction I'd isTRANSFER /UPI/DR/PHONE PE YES BANK[protected]/AMAZON/UTIB/amazon eapi/request
Please see the matter and help me.

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18/04/19
I ordered a product from amazon app on 10th april 2019 for which i paid ₹10999 through my debut card no.[protected]. Due to some reason i cancelled that order the same day that is 10th april 2019. I was supposed to get refund with 3-5 working days according to the amazon refund policy. After 5 days when i contacted them and told them about not getting refund they told me that the refund has been initiated from there side ref. No.[protected] but the amount is not added to my account. The bank denied to do any such thing and said we don't have that facility. Please resolve this issue as it is... My ac [protected]

Amazon India customer support has been notified about the posted complaint.

Apr 18, 2019

Updated by Subash Kanta Das Sir i Subash kanta das order id [protected] so me reason i cárcel the order but money is not credit in my bañk ac

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Address: Thiruvananthapuram, Kerala

Yes. Amazon, world best online shopping site. But you did not have any responsible to your customer in delivery service. There is no contact number for delivery hub. If we are call to amazon customer care number, only one response "sorry". Amazon not rectify problem. When the date of deliver day, get delivery agent number but they didn't attent call.
When you solve this problems?
I agree with you that many good products are available in amazon. That not enough.
Please give me a solution.

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Address: No 45, nesammal nagar , kamarajar 2nd street , nerkundram 600107, 600107

Website: www.amazon.in/apps

Dear sir
My name : E.Sivasakthi
Account number : [protected]
Branch : Thisayanvilai

Please refund my money
I am going to take legal action
So correct my complaint

This month, Amazon has sent my account to my bank account
Its related issues reference number[protected],
Refund amount 4699rs

I have been talking to Indian banking assistants for a long time
Please help me

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Address: 52 Krishna colony scheme no 10 behind 80 quarters alwar (Raj.), Alwar, Rajasthan, 301001

Actually i have purchased one mobile phone from amazon of rs. 8990 and i paid by debit card of punjab and sind bank but when my parcel comes dilevery man was not able to scan the bar code and he takes away parcel with it and refund of that only was not given by them as it is not reflected in my bank account till now. And they are saying me file a dispute charge in bank. And they are not giving me proper solution of this blunder. Amazon is the only victim of this as that was their responsibility of giving my refund. But they are not listening to me.

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Address: Amazon World Trade Center - Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India.

I seen an watsappmessage from my friend promotion of amazon. I just look that ad and its redirect to amazons another website these two are connected. Logo of amazon is exactly same and i order a camera after the procedure i go to a window that says that my order is confirmed and for tracking cheak email but i don't get it. I attach thescreenshot here

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Address: HANUMAN MANDIR,POISAR, 400101

I'm pravin yadav .my mobile number is [protected]. i bought dell Dell KB216 Wired Multimedia USB Keyboard Order No:[protected] keyboard at 1 DEC 2018 from amazon .with 1 year replacement warranty.now after 4 months when i claiming my warranty dell customer care told me this is not original product .because your invoice doesn't have any serial number. companies like amazon now fraud with customer.

Amazon India customer support has been notified about the posted complaint.

Apr 17, 2019

Updated by 0007Pravin without dell serial number

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Address: Jaipur, Jaipur, Rajasthan, 302013

Dear sir,

I did not agree with this prime membership and i have no uses of this
Membership. It's total useless for me. This is a fraud made by you. How can
You charge like this. I did't give any permission to charge. Amazon is a
Big company. This type of act does not suit you. No further customers will
Deal with you. By doing this you will not lose your credibility.

Please correct this and maintain our trust.

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D

dennis orf

Jun 16, 2019

I have 2 charges on my credit card for $13.54 each. One on 5/11/19 the other on 5/13/19. I have no idea what these are. please find out what the charges are about.I did not order anything.Please resolve this asap

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 461

refund pending for returned item

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bad service of amazon

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mobile refund for courier

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e-book ke kit/i am complaint to refund to money rs 6849

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refund never processed

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fake sellers on amazon india (refund not processed)

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theft my product

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fake amazon website

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camplite - product marked rejected without me rejecting it actually

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refund money against product order id: 408-1486423-8286722

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I received a fraud prize money coupon as " online shopping pvt. ltd." from tamando from amith kumar. through a registered post.

fake offers sent by email and no benefit provided

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my money 1805/- on 15/03/2019 not refund till now

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money not refund

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irresponsible delivery service

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I have not received my refund amount

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refund not given of rs. 8990

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fake promotions, cheated me

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amazon is selling not original product. fraud with customers

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forcible prime membership

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