Amazon India — Complaint Against Amazon for Denial of Return and Refund for Faulty Product

Address: House No -3 IBP Windsor Valley

Dear Consumer Grievance Cell,

I would like to formally lodge a complaint against Amazon for refusing to process the return and refund of a faulty product I purchased, despite multiple attempts to resolve the issue through their customer service and escalation channels.

Here are the details of my case:

Order Details: Lenovo (Renewed) ThinkCentre M700 Desktop Mini PC
Order Number:[protected]
Date of Purchase: September 17, 2024
Delivery Date: September 22, 2024
Amount Paid: ₹7, 299.00
I purchased this product on EMI to support my son's education, as he is currently studying in the 5th standard. Shortly after receiving the product, I discovered that it was faulty and did not work as expected. I immediately initiated a return request. Amazon scheduled multiple pickups on September 26, October 4, October 5, and October 12, but on each occasion, no one came to collect the item. Despite being available at home during the specified times, the Amazon system falsely recorded that I had refused the pickup.

In addition, the Amazon support team and Amazon investigation team have repeatedly claimed that I refused the pickup, which is entirely false. Their delivery pickup team also updated misleading information, which has severely delayed the resolution of this issue.

I have contacted Amazon multiple times to resolve this matter, but the faulty product is still in my possession, and Amazon is refusing to process my refund.

Given this ongoing frustration and misinformation, I kindly request your assistance in ensuring that Amazon collects the defective product and refunds the full amount paid.

Thank you for your support in resolving this matter.

Thanks & Regards
Narendra Singh
[protected]
[protected]@gmail.com