Amazon India — complaint against amazon india for delay and unresponsive refund status

Address: Amazon India

Dear Sir/Madam,

I would like to complaint against Amazon india for delay and non responsive refund process for undelivered product.
I have ordered a product with order Id:
[protected], however product was undelivered due to some amazon internal or merchandise issue. I do received a notification that your refunded amount will be redirected to my original payment method (which is amazon pay balance) which was not yet receive till date even after multiple follow up with costumer care and they were not even providing satisfactory reason for delay refund.