| Address: Rabindrapalli, 2nd Lane, Bolpur, Birbhum, West Bengal. India, PIN- 731204. |
Dear Sir/Ma'am,
I hope this message finds you well.
My name is Sougata Mahanta, and I reside in West Bengal, India.
I ordered a BOSCH washing machine (Model Number: WAJ2826BIN Series 4) from Amazon India on September 26, 2024 (Order Number:[protected]. Unfortunately, I received a Series 2 model instead of the Series 4 model on September 29, 2024. After verifying online, I found no Series 2 product under this model number. A technician who contacted me for installation confirmed that this model is designated for Series 4.
On September 29, 2024, I contacted Amazon India to request a replacement. They advised me to call back on October 1, 2024. When I did, my call was transferred among 8 to 9 representatives, who repeatedly asked for the same information. Despite being on hold for over 45 minutes, I did not receive a satisfactory resolution. I was then told to call again on October 5, 2024.
I am concerned that Amazon will not resolve this issue. Therefore, I kindly request your intervention to take action against Amazon India regarding this matter.
Thank you for your attention to this complaint.
Sincerely,
Sougata Mahanta
Was this information helpful? | 
Post your Comment