Dear Consumer Court of India,
I am writing to lodge a formal complaint against Amazon India for providing misleading information and refusing to refund the amount for Order #[protected], a sofa cum bed purchased on July 9, 2024.
I was dissatisfied with the product due to its size and overall quality. Following Amazon's guidelines, I initiated a return and refund request on July 12, 2024. The customer service assured me that a pickup would be scheduled for July 15, 2024, and the refund process would commence thereafter.
However, on July 15, the Amazon delivery executive failed to pick up the item, citing the size of the package and the fact that he was on a bike. Despite this, Amazon's portal falsely indicated that I had rejected the pickup.
Undeterred, I contacted customer support again on July 16 and rescheduled the pickup for July 17. Unfortunately, the same issue arose, with the delivery executive claiming lack of space and promising to transfer the pickup to another team. This pattern repeated on July 19 and July 24.
On July 25, I was informed that an investigation would be initiated, and if the pickup failed again, a refund would be issued on July 29. However, on July 29, Amazon backtracked and claimed that the investigation showed I had rejected the pickup, denying the refund.
Throughout this ordeal, I have been subjected to inconsistent and misleading information from multiple customer service representatives. Despite repeated rescheduling of pickups at my end, Amazon has consistently failed to fulfill its obligation.
I have attached copies of all relevant correspondence, including emails and call records, as evidence to support my complaint.
I request the Consumer Court of India to intervene and order Amazon India to:
Initiate the refund process immediately for Order #[protected].
Compensate me for the mental agony and inconvenience caused due to their negligence and misleading information.
Take strict action against Amazon India for violating consumer rights.
I look forward to your prompt action in this matter.
Thank you for your attention to this urgent complaint.
Sincerely,
Nikhil
B-10A, Hastsal Vihar, Near Rathore Caterers, Uttam Nagar, N.D- 110059
[protected]
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