Amazon India — Complaint Regarding Missing Item in Parcel and Request for Refund

Dear Amazon Customer Support,

I am writing to formally lodge a complaint regarding an order I placed on December 9, 2024, at 12:37:52 hrs from amazon.in. The order was for a track suit, sold by COCBLUE RETAIL LIMITED. However, upon receiving and opening the parcel, I discovered that the lower part of the track suit was missing. Please find attached an image of the received parcel for your reference.

I promptly contacted customer support on the same day, and a return package request was raised on December 11, 2024. Subsequently, a delivery person came to my home to collect the return item. However, upon explaining that the lower part of the track suit was missing, the delivery person refused to pick up and return the parcel.

This situation is highly inconvenient, and I am disappointed with the handling of my return request. I urgently request that the issue be resolved, and the order be returned promptly. Additionally, I expect a full refund of the amount paid for this order as soon as possible.

Attached are the invoice and a photo of the received parcel for your reference.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Sincerely,
Yashpal Singh