Amazon India — Courier Negligence

Hello
I have a complaint with this, according to which I bought a mobile back cover through you its order number is[protected]
And I ordered it from Sachin GIDC of Surat - Gujarat, it reached Surat and Sachin GIDC through your courier and the tracking number of the courier is[protected] but it has not been given to me by your courier of your Surat Sachin area, to you for this cover. From the OTP and phone number provided by which I can track where is my item you called the given phone number [protected] with this phone number, i called with you as mediator, my all call recorde in your data, i call with my number is [protected], ( call time is 10:05am to 01:25pm ) not a once time but i call it more then 5 times and spoke in courier. all the time the courier replied that it will be delevier shortly all call recording is in your data which is requested to be verified,
your courier from Sachin area of Surat said that the address is not correct, there are many questions that I call the person who is supposed to give this thing but he does not get this address, and this address He makes no effort to find out if there is a big complaint from the courier of Sachin Gidak area, please do the right thing ...

Along with this I am also sending along a screen shot of her calling which is for our reference

Akhand Patel
[protected]