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Amazon India — cyber theft

Got a call from number ([protected]) on 19 june 2020 at around 1:30 pm from a person telling me that he is calling from amazon.in and i have won a lucky draw which i can only respond to within 2 minutes, if i failed to respond within 2 mins i will lose the chance of getting the gift.

They asked me to choose one out of 4 to 5 expensive gift products like apple iphone, voltas ac, fridge, sony bravia television, and dell laptop. Everything seemed to be authentic as the person shared with me my previous purchase details from amazon and also shared all the personal details registered on amazon, including my home address.

This made me believe that the individual talking to me over the phone was an authentic one. Thus i proceeded with the call. I choose dell laptop as a free gift, after which he shared the product code as well of the laptop that i would receive as a free gift. He even stated that i will only be able to get the free gift only after i make a purchase of rs. 5000. He gave 3 options to make the payment, that was thru debit or credit card or google - pay. He further stated that i will get 30% cashback if i pay through google - pay. Then he gave me his g-pay number - [protected]. The google pay on this number had a display picture and name of amazon.in.

I initiated money transactions through g-pay and paid rs. 5000. After paying this amount he even gave an assurance that it will reach to me within 48 hours through blue dart and also will come with insurance for a year.
Then he further said that for transactions above rs. 30, 000, we will have to pay the gst amount of rs. 11, 999 which will be refunded to me within 2 mins saying that it was part of the process.

Then when i paid rs. 11, 999 he said that bank charges have been deducted from this amount and he cannot proceed with the transaction because of the amount being less.

When i said that i am finding something fishy about the process he was making me follow, he asked for my whatsapp no. And sent me a screenshot of the amazon.in which said that the customer will have to pay rs. 12, 009, and only after the payment, the customer will be refunded with the entire amount which was now rs. 11, 999 + rs.12009 = rs. 24, 008.
The number through which he had sent me a whatsapp msg had the display picture of amazon.in and was a business account.

He asked me to mention amazon gst tax while i was paying the payment through google-pay which i somehow did not write, so he asked me to do the payment again of rs. 12009. When i asked him why was i not getting the refund, he gave me the following bank account details :

Acc. No:[protected]

Ifsc code: pytm0123456

Name of the bank: paytm payment bank ltd. Noida branch

He further asked me to initiate a transaction of the entire amount rs. 36, 017, that had to be refunded which according to their process will be first debited and then credited to my account. He said that this will help him linking the payment gateway. I had already been duped a total sum of rs. 41017 and finally realized that i had been a victim of cyber theft.

Also note that during the entire conversation that lasted around an hour, the call was transferred to different departments just to mock-up the office environment. The ambiance behind was also exactly similar to that of a customer care department. When i realize i was being looted i asked for the person's credentials to which he replied that his name was manish agarwaal and he was sitting at amazon development centre, b-2/62, tower #3, 5th floor, block b, industrial area, sector 62, noida, uttar pradesh 201309. I have been duped, kindly help me recover my lost amount of rs. 41000.

Evidences attached

cyber theft
cyber theft
cyber theft
cyber theft

Complaint Status


[Jun 29, 2020] Amazon India customer support has been notified about the posted complaint.
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    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
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    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032