Amazon India — Damaged/Faulty SSD delivered by Amazon, now refusing to replace or refund

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I have bought the Crucial brand SSD from Amazon India using their mobile app on 12th August.

Due to bad packaging of the SSD which was not handled well during delivery and neither it was packed with safety, a damaged faulty SSD was delivered to me by amazon India on 13th August. The SSD was found crashed between the tomato ketchup 1 kg bottle because of the weight and mishandling by Amazon India, the SSD got damaged. Now I have been requesting their customer service to replace the SSD but they are not accepting my request neither they have been returning my money. It is Amazon India's fault because of which the item got damaged before it was delivered to me and even after Amazon is at fault, they are not helping me. I am uploading the package photo which shows the condition in which this computer part was delivered plus I am also attaching the invoice. I request the national consumer forum to help me with either the replacement or the refund for SSD from Amazon India.