Amazon India — Deceiving customers

Address:	400067
Website:	www.amazon.in

I buy stainless steel rubbish bin from amazon india for 611 rupees. packaging was bad, box was torn inside and item arrived damaged with dent. i don't have bank account or credit card so payment was cod. amazon accepted to refund. they offered to either transfer the money to my bank account (i don't have) or give me a gift card. i take gift card as i plan to buy a mixer. i went to buy mixer. price is more for mixer is 2000 rupees so greater than gift card amount. big problem, amazon not allow cod and gift card combination. i spent many hours on calling amazon. no good explanation why cod and gift card cannot be combined. also amazon never inform me upfront about this problem. they say you pay balance of mixer with credit or debit card. i inform them i don't have bank account. no reply from amazon! they take my money and offer no solution. also no one from amazon wish to help. please be careful they will cheat you! what is point of gift card if i cannot combine with cod to purchase new item?!! why not transparent with your policy and why cause so much pain to genuine customer. i simply want to apply gift card value of 611 towards mixer and pay balance of 1400 in cash at time of delivery.