Amazon India — defective fridge provide, no refund after 5 failed pickup

Address: India

Website: www.Amazon.in

I have order Godrej Group side by side refrigerator, which was delivered as a defective product as confirmed by Godrej India. As per them it is a scrap, I am calling amazon team since 2nd july I was told pickup would be scheduled on 5th july and refund would be initiated, no pickup was done on 5th july because team was making pressure on senior citizen parents to drop side by side heavy refrigerator from 1st floor to ground floor whereas it is clearly highlighted in my address it is first floor. I had to call again and team told me as per the policy after 2 failed pickup advance refund is generated no pickup done infact no one came on 6th july and updated customer rejected. I called again and policy changed in a day which says advance refund generated after 3 failed pickups I took this on mail from the representative where it is clearly mentioned “if no pickup would be done advance refund would be provided as promised”. Now after 3 failed pickup they are denying for the refund of defective product they delivered to me. They are fooling me by scheduling the pickup and no one comes for the pickup. Everytime I ask them now they tell me we will arrange pickup and cant give refund. In this severe heat summer my senior citizen parents are managing without fridge since 1 month and amazon is pressuring me for the task they are supposed to do. No one is picking my call in customer care they say we are transfering and no one comes up.Please find attached the promises and different resolution mails provided by your team. I am assured a callback and I never get it(attached mail), representatives are muting my call and leaving. I am a prime member since 10 years and this is very dishearting.