Amazon India — Delivery of wrong product and denied refund

I am writing to bring to your attention an issue regarding an order from Amazon.
Order Number:[protected]
Product Ordered: Techno Mobile
Product Received: old/Used Power Bank

Despite contacting customer service regarding this mistake, I was informed that my refund request was denied. I am very disappointed with this outcome, as I followed the necessary steps for returning the incorrect item and was expecting a fair resolution.

I kindly request that this issue be reviewed and that my refund or exchange be processed promptly. I have always had positive experiences with Amazon, and I trust that this situation can be resolved quickly and fairly.