| Address: Pune, Maharashtra, 411017 |
I have purchased 24, 500/- samsung note 3 from amazon on 3rd may 2016. It was working fine till now but
Recently due to profile change i have to travel out of maharashtra every week and experience issues that
Internet is not working while i am on roaming. I have tried to upgrade aneroid but unable to upgrade.
I have contacted samsung customer care support on may 11th to help me. They tried at their end but can‛t find details hence requested to visit service center. Hence i have decided to resale instead of visiting and
Pending more time on this instrument due to time constraints.
Again i have decided to use amazon buy back services called reglob. They have requested invoice copy
Which i asked from amazon.
Amazon customer care associates guided me to raise request from seller through amazon portal which i
Have raised on 12th may but i didn‛t received
Hence on may 12th i personally visited to samsung service center which is 25 kms far from my home.
Samsung service center informed me that product is duplicate and they can‛t help. I was really
Hocked as well as ashamed of feeling of cheating from most trusted online portal. I am not looking for
Resale now but expecting some legal action. I have immediately call amazon and he told me that you can‛t
Return the product as period is over. I have again reach to customer care person name mukesh and
Explained that how i can confirm that weather it‛s duplicate or original. If i didn‛t visit to service now then
I will never come to know that i am using duplicate mobile. Mukesh has given me assurance that if you can
Produce doa letter which issued by service center then he will either refund or replace. I again raised
Invoice request on 16th for invoice. As i was out of pune, i was not able to visit service center on same day.
Today on 18th again i visit to service center for doa letter but they denied as imei number is not
Accepted by their system as it‛s duplicate and they can‛t help me. I have again contacted amazon
Customer care and he informed me that amazon will contact seller from their end.
When i checked the possibilities of my problem resolution, they have informed me to initiate buyer
Guarantee hence i am raising this request.
After sometime, i was informed that they can't take any action as seller is no longer exist with amazon and it was 8 months hence can't initiate buyers guarantee.
I was cheated with most trusted site. I can't resale as it's duplicate. I have check site that other person also received duplicate product
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