| Address: Bangalore, India |
| Website: Amazon.in |
I am writing to lodge a formal complaint against Amazon regarding a misleading and unresolved issue concerning my purchase made on 13th December 2024.
Details of the Complaint:
1. Purchase Details: I purchased [Product Name] from Amazon (Order #[protected] and opted for the EMI payment option using my credit card.
2. Discrepancy: While the Amazon app reflects the transaction as converted to EMI, my credit card statement indicates otherwise, demanding the full payment.
3. Bank’s Confirmation: Upon inquiry with my bank, I was informed that Amazon failed to submit the necessary request for EMI conversion.
Despite multiple attempts to resolve the matter with Amazon Customer Service, I have been subjected to unacceptable treatment:
1. I was kept on hold for over 30 minutes multiple times during calls.
2. Promises to escalate my issue to a senior representative were not fulfilled.
3. Amazon refused to provide the EMI payment structure or acknowledge their failure in processing the EMI conversion.
This situation has caused me unnecessary financial strain, mental distress, and a breach of trust. Furthermore, Amazon’s lack of transparency and accountability raises concerns about potential unfair trade practices under the Consumer Protection Act.
Supporting Documents Attached:
1. Screenshot from the Amazon app showing EMI conversion.
2. Screenshot of my credit card statement showing no EMI conversion.
3. Additional relevant payment details.
Relief Sought:
1. A formal explanation from Amazon for their failure to convert the transaction to EMI.
2. Immediate correction of the issue, ensuring the transaction is converted to EMI as agreed.
3. A written breakdown of the EMI payment structure for my records.
4. Compensation for the inconvenience caused and the financial strain I have suffered.
I request the Consumer Forum to intervene in this matter and ensure that Amazon complies with the terms and conditions they promise to their customers. Please take appropriate action to prevent other consumers from facing similar issues.
Was this information helpful?
Post your Comment