Amazon India — Exchange not honoured and we had to pay cash upfront


I had placed an order of lg oled tv order no.[protected] and the product was delivered today. I had applied for exchange and the amount of exchange i was expecting was 11900. I had read all the terms and conditions of the exchange and hence I had applied for exchange. When the product came the tv was in working condition and the same was checked by the delivery person. But I don't know what happened the delivery person asked me to connect the tv to set top box and internet. My entire house is under renovation and we had nothing handy to check as we are staying somewhere else on rent. The delivery guy became rude when we told him that we don't have anything handy as all the stuff is in other house. The delivery guy threatened us to take the product back or pay cash. Since we had a house warming next day we had to pay cash and our tv was not taken for exchange. Such tactics of fake exchange values are given by flipkart where they give any random high price but when the product comes either they reject it or give less value. Now Amazon has also started doing all this.
We want our 11990 refund as our tv was intentionally not accepted and when we spoke to their customer care executive they started to show us terms and conditions. This is absolutely bizzare as Amazon purposely have high value exchange to lure customers to buy a product and when it came to pick up the product they rejected it by saying either pay up cash or we will take back the order. Shame on you Amazon.
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