Amazon India — false commitments

Address: Gurgaon, Haryana, 122002

26.09.2017

I have ordered one plus five phone. It was supposed to delivered to me today. More than 6 times i had called amazon. I was promised it will deliver it to me today. I was waiting for the order but no one turned up. Dn i received a msg that i refuse to accept the order. Although i was not at all informed or awared about it. I was waiting g for my order.
Instantly i had called customer care and it was told my order is cancelled and i have to reorder it.
I had ordered in discount offer of exchange n hdfc cash back offer. Customer care officer said i have to bear the loss of cash back and he can't help me.
I had paid 5 days back for such a big order and now my money also stuck.
Its a case of fraud and cheating from amazon. Without any fault my money and time has gone.

Again in continuation of my previous mail. Amazon representative assured me dt he had a word wd delivery boy and parcel is still wd him and it will be delivered to me next day. When i again called amazon it was told to me nothing was told to me like ds and dy dont have any records for ds.
I have to again make the same order as per their policies and my money is stuck wd dm and under offers of replacement a d cash back, where i have ordered previously are no longer existing.

This is purely unethical and unprofessional. Its fraud and cheating.

I am forced to take legal action against this unprofessional practice and metal harassment.
28.09.2017

Finally got a revert from amazon. Firstly they return the product by saying thati declined to accept it, and now dy r emailing to me that the product was damaged. What gives amazon the right to misinform its customer. It only says that they are untrue and unfaithful to customers. On top of it all, its only me at loss. I neither got my product nor are they confirming if i ll get it, and i have to invest so much time following up with their executives. Extremely shameful and unprofessional of amazon. I expect to be rightfully compensated for the time lost on account of their company.

Attaching copy of bil and track status as on 28.09.2017. Show it wil delivered to me however on phone they are saying it will not deliver to me. Total mental harassment and my financial loss. Now its just not abt the product i need value of my time wasted and energy wasted in getting my own stuff in pre advance. Also i paid additional for prime member for early delivery.

As on date in my account product is showing under delivery process.

29.09.2017

In continuation of previous details... Finally they are refunding the amount. Firstly they return the product by saying that declined to accept it, and now dy r emailing to me that the product was damaged. What gives amazon the right to misinform its customer. It only says that they are untrue and unfaithful to customers. On top of it all, its only me at loss. I neither got my product nor are they confirming if i ll get it, and i have to invest so much time following up with their executives. Extremely shameful and unprofessional of amazon. I expect to be rightfully compensated for the time lost and mental harassment on account of their company.

Today amazon offered a 300 rs coupon to settle down the issue. Rather then trying to deliver the product atleast once they are trying to settle it like this. That too witha amount of 300rs. Pathetic.

300 rs is not the amount which will suffice my trouble and stress level. Due to waved off offer i am at a loss of rs. 5000 i. E. Return of old phone samsung s dues for rs. 3500 and 1500 cash back on hdfc card. Why should i bear the loss because of their incompetancy. They had promised and taken the payment for the same.