Amazon India — Formal Complaint Regarding Delay in Refund and Breach of Service Commitment Request for Immediate Redressal | ||
I am writing to express my serious dissatisfaction with the handling of my recent order (Order Number: [[protected]]). On [19th nov 2024], after a delivery was wrongly rejected without contacting me, I called Amazon customer service. I was assured by Shina, a member of the leadership team, that my order would be reordered and would not be cancelled again. Shina further promised to call me at 11:00am to confirm the details. However, I did not receive that promised call, and to my dismay, I have found that my order has been cancelled once more I have a recording of my conversation with Shina, where she made these commitments. This series of broken promises and the repeated mishandling of my order is unacceptable, and I am requesting immediate resolution. Was this information helpful? | ||
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Amazon India customer support has been notified about the posted complaint. | ||
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