Amazon India — Fraud & Unfair Trade Practices Amazon Denied Refund After Sending Wrong Product

Order ID:[protected]
Product Ordered: Candes Ceiling Fan
Order Date: February 23, 2025
Delivery Date: February 26, 2025
Return Pickup Date: March 1, 2025

I ordered a Candes Ceiling Fan from Amazon on February 23, 2025, but instead of the correct item, I received a wrong product, which even had a Flipkart label on the box. This clearly shows that Amazon sent me an old or resold item.

I immediately requested a replacement and returned the wrong product on March 1, 2025. However, Amazon has falsely claimed that I returned a different product and has denied my refund.

I have photo and video evidence proving that I received and returned the exact wrong product that Amazon sent me. Despite multiple calls, emails, chats, and escalation to their specialist team, Amazon keeps repeating the same response:
"Our investigation is done, and we cannot provide a refund."
They also refuse to share the investigation report or proof for their decision.

This is a clear case of fraud, unfair trade practices, and deficiency of service.