Amazon India — Giving fake resolution

One of your female employee was giving me the fake fake resolution I am your prime customer since many years and when I was having some issues she was giving me fake response just for the good feedback it's really disappointing that your customer is having some issues infact solving the issue or she can also give the right information but for the sake of good feedback your employees are giving the fake information it's not right we are trusting Amazon from many years and making payments and purchasing the product from the Amazon we should get the right information instid of fake resolution I personally recommend the company to take some kind of action against this people because of which the name and reputation of a renowned company like Amazon is getting spoiled there are lots of companies which is not giving this kind of fake information just because you are giving much benefits and products we are using the Amazon time to think just for the sake of reputation of the company