Amazon India — Glowroad customer support is shady!

Address: Bengaluru, INDIA

I ordered two products but only received one, yet the payment was made for both. When I complained, they assured me it would be resolved within four working days. On my second attempt, they left me on hold indefinitely. Subsequently, I emailed their customer care detailing the incidents, and 'Pranjali Prashant Parate' responded, requesting the order ID, which I provided by attaching my invoice. However, she repeated her request for the order ID, and since then, there has been no progress. Alarmingly, no complaint appears to have been registered in my Glow Road account. It's concerning when a business fails to log customer complaints or provide a ticket number, isn't it?