Amazon India — I have received a used / defective / out of warranty product instead of new phone.

Address: Amazon Seller Services Private Limited, 8th Floor, Brigade Gateway, No.26/1, 8h Floor, Brigade Gateway, Dr. Rajkumar Road, Malleshwaram, Bangalore 55

Website: www.amazon.in

I purchased a Samsung Galaxy Note 20 Ultra 5G (Mystic Black, 12GB RAM, 256GB Storage) from Amazon India on March 4, 2025 (Order ID:[protected] for ₹53, 999, expecting a brand-new, Indian model with warranty. However, I received a used, single-SIM device that was out of warranty, as confirmed by Samsung Authorized Service Center. The first call on this phone was made in June 2022, proving it was used and refurbished. Despite raising a return request within Amazon’s policy timeline, Amazon has repeatedly denied my refund or replacement, even after their own technical team verified the issue. I have provided all evidence, including the Samsung service center job sheet, invoice with IMEI number, and Amazon’s product listing—yet Amazon refuses to act against the fraudulent seller. Instead, they are misleading me and closing my case without resolution. I have also filed a complaint with National Consumer Helpline (Grievance No: 6949338), but Amazon falsely claimed the issue was resolved. I demand an immediate refund or a proper replacement, failing which I will escalate this legally and highlight Amazon India’s unfair business practices on social media and news platforms. Jago Grahak Jago, please intervene and ensure justice for me and other consumers facing such fraudulent practices.