Amazon India Limited — Delivery of wrong product and refusal to refund money

Address:	PARSVNATH TOWER NEAR SHAHDARA METRO STATION, SHAHDARA DELHI East Delhi DL 110032
Website:	www.amazon.in

I had ordered WACOM One by CTL-672/K0-CX Medium 8.5-inch x 5.3-inch Graphic Tablet (Red and Black) from Amazon India vide Order No[protected] on 20 April 2021. The seller was Amazon seller 'Nikk Man'

A package was delivered to me against this order on 27 April 2021 and I made a payment of Rs 6059/- in cash to the delivery agent.

On opening the package I found only a 200 ml water bottle in it instead of the ordered product. I immediately reported the matter to Amazon Customer Care telephonically who assured me that a return pickup would be done and my money refunded as Amazon Pay balance. The return pickup was scheduled a couple of days later and the pickup agent did come but he did not have any instructions from Amazon India that the item to be taken back by him on return pickup was a water bottle i.e. a different item from the ordered item. Rather Amazon India had given the pickup agent instructions to pick up the originally ordered item i.e Wacom tablet and therefore the pickup agent refused to take back the water bottle. i again reported the matter to Amazon India Customer Care who assured me that this time they would include appropriate instructions for teh pickup agent and rescheduled the pickup for a couple of days later. The same thing happened again inthe second pickup attempt and again on reporting to Amazon India Customer care, they gave me the same assurance and rescheduled the pickup.

This has happened five times so far . I even addressed the matter to Amazon India over twitter after which the customer service agent told me that the matter had been escalated to the social media Team. I exchnged a few emails with the social media team but they are still as on date saying that the matter is 'under investigation' and not refunding the money.