[Resolved] Amazon India — locking my account | |||
Amazon has unnecessary locked my account, and even after sending all my documents which they have requested, nothing is happening since 4-5 days now. I have recently paid 999 for the prime membership, which i am not able to view because of them. I know they will not unlock my account, because the customer care team and the accounts team are totally useless. When i called the customer care executive, he kept on repeating that he was not able to hear me and he will have to disconnect the call, when i could hear him loud and clear, and kept on shouting hello hello, he kept on repeating the same, because he wanted to disconnect anyway. I think amazon in india is totally useless, and i am really disgusted with their customer care / accounts team I just want my money refunded, as i believe they will cheat me by locking the account and not giving my refund. Suresh Was this information helpful? | |||
Feb 24, 2020 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 17, 2020 Amazon India Customer Care's response Reference No. – 6581We have perused the complaint received from Mr. Suresh ("Complainant"). We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number. You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account. We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. The above cited reference number may be quoted in the reply. | |||
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