Amazon India — Misleading Product Listing & Incorrect Product Delivery by Amazon & Dawntech Electronics

Address: Ground Floor, Eros Plaza, Eros Corporate Centre, Nehru Place, New Delhi – 110019, India

I, Dheeraj Kumar Aggarwal, placed an order for a Samsung 1.5 Ton 3 Star AI Inverter Smart Split AC from Amazon India on[protected]. The product listing at the time of purchase clearly mentioned a cooling power of 5.2 kW. However, upon receiving the product on[protected], I found that the delivered AC has a cooling power of 4.40 kW, which is significantly lower than what was advertised.

Key Issues:
Misleading Product Information: The product description initially showed 5.2 kW cooling power, but after delivery, Amazon modified the listing to reflect 4.40 kW, attempting to cover up the misrepresentation. However, the product images still show 5.2 kW cooling power, proving the deception.
Failure to Provide Resolution:
Amazon refuses to take responsibility and is demanding a job sheet from Samsung.
Samsung has declined to provide a job sheet, stating this is a misrepresentation issue by the seller, not a technical defect.
Violation of Consumer Rights: The delivered product does not match the advertised specifications, violating the Consumer Protection Act, 2019 (Unfair Trade Practices & Deficiency in Service).
Proof of Fraudulent Practices:
Video proof of the product listing at the time of order showing 5.2 kW cooling power (YouTube Link).
Invoice confirming the ordered model.
Screenshots of the current listing, which still shows 5.2 kW cooling power in some places while misleadingly stating 4.40 kW elsewhere.
Relief Sought:
Immediate replacement of the AC with the originally advertised 5.2 kW model.
Strict action against Amazon India and Dawntech Electronics for deceptive trade practices.
A directive to ensure sellers do not alter listings post-purchase to mislead consumers.
Despite multiple complaints, no satisfactory resolution has been provided. This is a clear case of consumer fraud and cheating (IPC Section 420). If my grievance is not addressed within 15 days, I will proceed with a formal consumer court case.