Amazon India — My order is cancelled and returned with prior intimation on the day of delivery

Address: Amazon delivery station, Kottayam, Kerala

Hi Team,

I am writing this complaint out of my bad experience with Amazon delivery.

What happened:
I ordered an item ( order #[protected] on 25-Nov-2021 and it was out for delivery on 30-Nov-2021 from Amazon delivery station, Kottayam, Kerala.

Then I was waiting for their call and but they did not call me. Finally they updated in the my order that "Carrier unable to contact recipient to arrange delivery. Please contact the carrier for next steps". Then I got the delivery agent number by calling customer care. I called the delivery boy, but his mobile was always busy.
Finally I prepared my mind to wait for 1 more day as it was told to me by the customer service agent that the item will be delivered next day.

I was waiting for delivery today and now all of a sudden, it is updated in the order that the order is cancelled and the item is being sent back to the seller. It was a shock to me as they did not even inform me about these actions.

I called customer service agent and he was not able to do anything for me. I then connected to his head a lady and she told ridiculously that she can do a refund today itself so that I can order it again and wait for 1 more week. This is not what amazon is known for. There is no customer satisfaction. I am not a mood to again order the same item.

Proper reason is not mentioned in the order. I had to call customer service and beg what really happened. This is really frustrating and disappointing that I had this bad experience from reputed Amazon.

what actually made me feel bad is that they don't even inform me about anything. I believe that I am supposed to be informed about such action on my order as I am the person who paid for it. I feel that amazon delivery does their job in their own way and willingness and the higher management of Amazon does not have any role here.

I am attaching the order details.

I am not going to buy a new product in Amazon until I am satisfied with resolution of this cancelled order.

Oder link - https://www.amazon.in/gp/your-account/order-details/ref=ppx_yo_dt_b_order_detail...⇄

Attaching screenshot of order

Thank you.