Amazon India — Non-delivery of order despite showing as delivered

Address: gurgaon

This is regarding my order falsely marked as delivered on 20-Nov-2024 at 10:19 PM. Despite repeated attempts to resolve this, Amazon customer team has failed to address my concerns. This delivery required an OTP confirmation, yet no one contacted me or asked for the OTP during delivery. How can it be marked as delivered without fulfilling this mandatory step? This further proves that the product was not delivered to me. Additionally, I was denied access to delivery details like the delivery person's contact information, which raises serious doubts about the investigation process. Handling of this issue has been extremely disappointing. Here are the key concerns: No OTP Confirmation: A required step was bypassed, yet the order is marked as delivered. Unusual Delivery Time: The order was marked as delivered at 10:19 PM, which is highly irregular. Lack of Transparency: I was not shown any proof of delivery (e. g., photo or recipient signature). I demand immediate action. Either provide a full refund of ₹5, 625. I expect a prompt resolution to this matter.