I ordered an item on april 11th from amazon... But it is damaged item recieved on 18th of april.. I processed the return request on 19th of april.. But they picked the item on 25th of april... Now itself the amazon not refunded the amount.. They are cheating the customers..
The chat with the customer executive is listed below
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10 may 2018 10:51:29 am initial question: hii
10 may 2018 10:51:37 am akshyapriyadharshni has accepted the chat.
10 may 2018 10:51:44 am akshyapriyadharshni (Csa) : hello, my name is akshyapriyadharshni. I'll certainly help regarding your concern.
10 may 2018 10:51:56 am anu muhammed :
Order #
[protected]... Kuber industriestm stainless steel puri press/ chapati press/ papad press (Large size)-puri06
10 may 2018 10:52:21 am akshyapriyadharshni (Csa) : i can understand that you want to know the refund status.
10 may 2018 10:53:27 am akshyapriyadharshni (Csa) : may i know when you returned this item?
10 may 2018 10:53:39 am anu muhammed : in the site no updation in the status of refund... What is the status
10 may 2018 10:55:08 am akshyapriyadharshni (Csa) : i have checked and see that the return status shows"4 may 2018 10:24:59 pm jaipur rj in return arrived in return fcs"
https://www.amazon.in/gp/orc/returns/track/D6N4TWPgRRMA
I request you to wait for 24-48 hours refund will be initiated.
10 may 2018 10:56:03 am anu muhammed : 4 may 2018 10:24:59 pm jaipur rj in return arrived in return fcs
2 may 2018 06:11:36 pm jaipur in return arrived in return fcs
1 may 2018 01:55:21 pm jaipur rajasthan in package has left the courier facility
30 april 2018 01:56:56 pm jaipur rajasthan in package arrived at a courier facility
28 april 2018 08:15:57 pm madhapur, hyderabad telangana in package has left the courier facility
10 may 2018 10:56:52 am anu muhammed : in that the item reached your destination on 2nd of this month today date is 10th may... Why you are not refunded my amount
10 may 2018 10:57:27 am akshyapriyadharshni (Csa) : as the refund will be issued from the fulfillment center, so i request you to wait for 24-48 hours refund will be initiated.
10 may 2018 10:58:06 am anu muhammed : the item reached on 2nd know... Whats the problem for refund the money
10 may 2018 10:58:32 am akshyapriyadharshni (Csa) : we don't have exact details. I will escalate this issue.
I request you to wait for 24-48 hours refund will be initiated.
10 may 2018 10:59:16 am anu muhammed : please send the full details of this chat to my registered email...
10 may 2018 10:59:40 am anu muhammed : who will know the exact details...
10 may 2018 10:59:59 am akshyapriyadharshni (Csa) : sure, once this chat end's you will get email from me.
10 may 2018 11:00:17 am akshyapriyadharshni (Csa) : please be assured you will get the refund soon/
10 may 2018 11:02:37 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
10 may 2018 11:02:41 am anu muhammed : i dont know, why you are holding my money... How many times i need to wait for the money... The item reached your destination 9 days before
10 may 2018 11:03:42 am anu muhammed : whats the reason for that... Please send the authorised mail regarding this and the full details of the order to my mail... Any other option for complaining this
10 may 2018 11:04:15 am akshyapriyadharshni (Csa) : anu muhammed, as as customer i can understand that you are waiting so long.
Please don't worry, i will inform team to process the refund. I request you to wait for 24-48 hours refund will be initiated.
10 may 2018 11:06:33 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
10 may 2018 11:06:37 am anu muhammed : please send the authorised details regarding this to my registered email... Including the exact tracking details and the order details... I ordered the item on 11th of april today may 10th... One month over the amount will with amazon.. It will shows that amazon cheating the customers while sending the damaged products
10 may 2018 11:06:48 am akshyapriyadharshni (Csa) : sure, i will mail you.
10 may 2018 11:07:57 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
10 may 2018 11:08:42 am anu muhammed : not get the mail kindly send it
10 may 2018 11:09:04 am akshyapriyadharshni (Csa) : once this chat end's you will get email from me.
10 may 2018 11:09:44 am anu muhammed : please send the details now... I need the full details
10 may 2018 11:11:02 am akshyapriyadharshni (Csa) : i have sent the email/
10 may 2018 11:12:03 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
10 may 2018 11:12:34 am anu muhammed : will get the full chat details to my mail
10 may 2018 11:12:50 am akshyapriyadharshni (Csa) : sure, i will also send the chat transcript.
10 may 2018 11:13:06 am akshyapriyadharshni (Csa) : once this chat end's you will get the chat transcript.
10 may 2018 11:13:31 am anu muhammed : ok with in 48 hours i wont get the money whats the amazon roles in that
10 may 2018 11:13:47 am akshyapriyadharshni (Csa) : please contact us, we will help you.
10 may 2018 11:14:14 am anu muhammed : amazon will take any action regarding the delay of refund the money
10 may 2018 11:14:24 am akshyapriyadharshni (Csa) : sure.
10 may 2018 11:14:57 am anu muhammed : time is precious madam... How many times we need to beg behind you...
10 may 2018 11:15:41 am akshyapriyadharshni (Csa) : i do understand your concern, i request you to wait for 24-48 hours refund will be initiated.
10 may 2018 11:15:55 am anu muhammed : ok thank you
10 may 2018 11:16:18 am akshyapriyadharshni (Csa) : you're most welcome. It's my pleasure to assist you.
Is there anything else that i may assist you with today?
10 may 2018 11:16:27 am anu muhammed : send the full chat details also...
10 may 2018 11:16:48 am akshyapriyadharshni (Csa) : sure, thank you for contacting amazon
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