Amazon India — Old and used product being sold as new product by amazon's top seller

Address:Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India
Website:www.amazon.in

I purchased a book ' SSCE JE CIVIL ENGINEERING 2022 PREVIOUS YEAR
TOPICWISE OBJECTIVE DETAILED SOLUTION WITH
THEORY[protected] ' from Amazon for Rs. 701/- with details :-

Order Number:[protected]
Invoice Number : BOM[protected]
Order Date: 20.09.2021

Amazon India Seller details:-

Cloudtail India Private Limited
Building No. 5, BGR Warehousing Complex,
Near Shiv Sagar Hotel, Village Vahuli, Bhiwandi,
Thane, BHIWANDI, MAHARASHTRA, 421302

PAN No: AAQCS4259Q
GST Registration No: 27AAQCS4259Q1ZA

Incident: The product I received comes under Fulfilled by Amazon from their top seller Cloudtail India, which claims as New Product (Image 1).
But the claims are completely incorrect, the product sent to me was Not NEW, moreover the product also had previous invoice and clear details of the previous owner who had used the book and also Scratched the Code provided in the book for its legitimate user and then returned the book to Amazon (Image 2), the entire malpractice was fully overlooked and supported by Amazon India as it clearly seems as there are lapses and clear sign of old and used products being resold under New category by the seller on Amazon India. This is a breach on multiple levels and for multiple trade practices.
Simple return shall not suffice as resolution, as this malpractice must be going on much larger scale and for many products for many honest customers, hence strict action must be taken against seller as well as the customer who misused the platform. I happened to catch them both Red handed.
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Comments

I ordered Hardcover copy of the book "Techniques in Banach algebra" for this book I paid Rs.1795 and in return I received print out of the PDF available online of this book.
I ordered Atomberg Renesa 1200 mm at Amozhon in delivered by Cloudtail India Private Limited, Building No. 5., BGR Warehouse Complex, Near Shiv Sagar Hotel, Village Vahuli, Bhiwandi, Thane 421302
Pan No. AAQCS4259Q
GST No. 27AAQC4259Q1ZA

The above vendor didnt paid GST to government yet
Bill Details as follows
Invoice no. BOM[protected]
Invoice Details : MH-Bom[protected]
Invoice Date : 03.03.2022
CGST - 259
SGST - 259

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