[Resolved]  Amazon India — Order On the way, but running late

I have bought a iQOO Z3 5G from amazon India for 14, 790.00 and the delivery date was set for 8 December 2021 between 7 AM to 12 AM. The product delivery attempt did on that date but due to an OTP issue, the product was not delivered. I rescheduled for delivery on 9th December 2021. But the product was not delivered on that day. I contacted the customer service on 9th, 10th & today 11th December 2021 as well to know about my product status. But they have no clear information regarding the delay and they said that they will escalate the matter and they did as well and asked me to wait for 24/48 hours on each day. Even they didn't reattempt till now. The website & mobile application show me the different status and after contact to the customer service still it has not updated.. I have attached a screenshot for your reference. I have used prime service because I need my product to be delivered ASAP but There is no meaning o[censored]sing prime services as my order is not delivered yet & they behave like there is no importance of our time as well as money. The delivery team of amazon is not working properly. I have faced this delivery issue earlier as well. I want you to take strict action against them and I want a refund for the delay. I want you to be very strict and hard on them so they understand what can happen if they don't do their job properly.