To
The Consumer Forum,
India
Respected Sir/Madam,
I wish to lodge a complaint against Amazon India for the irresponsible behavior of delivery agent for the false delivery update when it was not delivered.
Incident:
1. On Dec 2, Order placed on Amazon India. Payment done
2. December 7, the delivery agent did not call regarding delivery. I stay in 3rd floor, and at 3:47pm i got message product delivered, handed to security guard, however my building does not have any guard. When checked in Camera, it was found, he came at 3:37pm, moved here and there, and left marking order as delivered.
3. I reported this to Amazon’s escalation manager, who assured me that the order would be delivered by 9:00 PM the same day. Despite repeated assurances, the order was not delivered.
4. The next day, contacted Amazon, Riya moved out of chat. No help
My grievance:
• The delivery agent did not deliver the product and stole it.
• Amazon’s customer support made false promises and wasted my time, without any real resolution.
• Even after escalation, the company failed to deliver the order and showed no accountability for their staff’s misconduct.
• The representatives spoke in a superficial and misleading manner, without taking responsibility.
Relief sought:
Apology from Amazon India for the misconduct of their delivery agent and customer support with explanation for the same.
Compensation for the inconvenience, as it was a critical medicine.
Directions to Amazon India to ensure strict training and accountability of their delivery and escalation teams, so such incidents do not recur.
Request the Forum to take necessary action against Amazon India for their negligence, false promises, and unprofessional behavior.
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