Amazon India — product not delivered for [protected]@gmail.com

I am an amazon prime user my email id is [protected]@gmail.com.

I have purchased a product from amazon Dr. Pen Original M8 Ultima order details are order Date : 29-May-2024
order Number :[protected]
order total : 4769.10

The order marked as delivered on 30th may but i haven't received the order so raised the complaint to customer support the customer support person said to wait for 2 days afetr 2 days I again call they asked me to wait for the product delivery timeline which is till 6th of June on 6th june they mentioned to wait till 5 more days as they have raised asked info to courier team to get info about the package. When asked about the same on 12th of june they are saying to wait for another 4 days. This is unacceptable from amazon their customer support representatiive are unsuuportive and no well spoken and behave they just don't care about customers and their feelings.

I would like toi have a refund of the product ASAP and also strict action should be taken towards all the customer care representative for providng wrong information and delaying the process.