Jul 07, 2025
Updated by Aashutosh Kumar Jha 🔄 **Complaint Update – 7 July 2025**
➡️ Aditya (Amazon ECR team) ne 1 July 2025 ko mujhe call karke return/refund process start karne ki baat kahi thi.
❌ Par 2 July 2025 ko Rohit aur Sukanya (ECR team ke hi members) ne mujhe email karke return/refund se inkaar kar diya.
❗ Ye ECR team ka contradictory behavior hai. Kya aapki team ko khud nahi pata kya kar rahi hai? Ek din refund promise, agle din deny – ye fraud hai ya coordination ki kami?
📧 Sukanya ne Ravi Kumar ke email ki galat date di (16 June instead of 18 June) – jiska matlab hai Amazon ki taraf se factually galat info diya ja raha hai.
🕒 100+ din se mujhe bas ghuma rahe ho, na refund, na pickup.
📌 Hearing date: **1 August 2025 – District Consumer Forum, West Delhi**
💰 I demand ₹75, 000 compensation for harassment, financial loss & legal expenses.
📵 Final Note: Jab tak ₹75, 000 bank me reflect nahi hoga, pickup nahi hoga.
Maine Unko Challenge Mail Bhi Kiya Hai Agar Unke Pass Saboot Hai To Pablish Kare Kiuki Mere Pass Proper Saboot Hai
Jul 07, 2025
Updated by Aashutosh Kumar Jha Uploading proofs as per my previous update:
1. Legal Notice issued to Amazon – Dated 1 April 2025
2. Email communications showing contradictory responses by ECR Team
3. Wrong item photo – Vacuum Storage Bags received instead of laptop
4. Return/refund denial email – Dated 18 June & 2 July 2025
5. Hearing date – 1 August 2025, District Consumer Forum, West Delhi
All documents are genuine and can be cross-verified. Amazon has been given multiple opportunities to resolve the matter, but continues to mislead and delay intentionally.
Jul 07, 2025
Updated by Aashutosh Kumar Jha Respected Sir/Madam,
This is to issue a formal open legal challenge to Amazon India and its ECR team, and to request urgent intervention from the Government of India.
🔴 Fraud Incident:
On 20 March 2025, I received vacuum storage bags instead of a ₹49, 990 Acer Laptop via Amazon.in. Despite raising the complaint on the same day, Amazon’s teams denied refund based on fabricated and undocumented investigation reports.
I submitted:
✅ Unboxing video
✅ Office CCTV
✅ Legal notice
✅ Witness statement
✅ EMI payment receipts
✅ Cyber Crime complaint
✅ Case filed on E-Jagruti (Case No. DC/85/CC/254/2025)
⚠️ Contradictions and Deceit:
Amazon’s ECR team sent contradictory emails: One confirms refund (1 July), the next denies (2 July).
Pickup was initiated via SMS and calls, but refund denied via email.
On 18 June, I got a denial email, but your team falsely claimed in government responses that it was on 16 June.
No internal investigation report has ever been shared with me.
❌ Amazon Must Answer:
What proof does Amazon have that justifies refund denial?
Why has Amazon never shared any investigation details despite legal requests and RTI?
Why is your own internal communication self-contradictory?
🟥 Open Legal Challenge:
मैं, एक भारतीय उपभोक्ता होने के नाते, Amazon और भारत सरकार के समक्ष यह खुला कानूनी चुनौती पत्र जारी कर रहा हूँ:
"मेरे पास सारे सबूत हैं – अगर Amazon के पास कुछ है तो सार्वजनिक करें!"
"गलत रिपोर्टिंग और गुमराह करने की यह आदत अब बंद होनी चाहिए!"
🙏 My Updated Demand: ₹75, 000
Now, I demand ₹75, 000 as total refund + compensation.
If this continues further, the compensation demand will increase day by day, and I will allow the Hon’ble Court to decide the full liability.
📎 Evidence Links:
📦 Unboxing Video: https://drive.google.com/file/d/1-yk53G4GQdcb5aEaTu2iGYlRnXHviJa_/view
🎥 CCTV Footage: https://drive.google.com/file/d/1022iN1BmdB1zDviXhq9oRCR7iCg3Vk2a/view
🧾 Invoice & EMI: https://drive.google.com/file/d/1ZaU61diX9WS4I2b9F9X5Kaiyi9QvE32x/view
📨 Legal Notice: https://drive.google.com/file/d/1FQ0tTNdsgQjwyvo9Om6F2lqxqv9vdKtS/view
👁 Witness: https://drive.google.com/file/d/17d62qg-1r7osPWbG2EuYdgiN_cw5etlT/view
🔐 Cyber Complaint: https://drive.google.com/file/d/10U-YGyhm7RRMoF3lFvK94EUzSeZDaEed/view
❌ Contradictory Emails: https://drive.google.com/file/d/1gHmn6D4k7V-eR5Dtr7eqJFkukz0aHt3t/view
⚖️ Pickup/Refund Conflicts: https://drive.google.com/file/d/1-g_5PbFxBctWDN_uf87ldpX9-JhXRVY_/view
🧾 Legal Action Already Taken:
Cyber Crime Complaint No. [protected]
PGPortal Ref. No.: DOCAF/E/2025/0004373
RTI: DOCAF/R/E/25/00436 & Appeal DOCAF/A/E/25/00079
NHRC Diary No.: 74804/CR/2025
Consumer Court (E-Jagruti): DC/85/CC/254/2025 – Hearing on 1 August
📢 Final Words:
भारत सरकार और सभी नियामक निकायों से निवेदन है कि इस प्रकरण को गंभीरता से लेकर:
✔ Amazon से तत्काल रिपोर्ट सार्वजनिक करवाएँ
✔ Compensation और सजा सुनिश्चित करें
✔ Open Box Delivery जैसे सिस्टम को अनिवार्य बनाया जाए
Amazon’s Indian leadership has failed. It’s time senior global leadership and Indian regulators step in.
Sincerely,
Aashutosh Kumar Jha
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