Amazon India — Refund not received in my Original Bank Account No.

Address:

Raghunandan Ashiyana Arpita boys Hostel near BBDU

Date of the Incident :- 11 August 2021

Description:- I ordered a chair on [ 14 July 2021 ] name zodiac chair PR13 which is sold by [ epsilon enterprises ] of [ RS 7340 ]and i have returned the chair because of its quality issue but no one came to take the chair after i have applied for the return, after i have called the amazon customer care throughly many times then the delivery boy came to take the chair.

After Amazon initiated my refund they ask me to wait for 5 days and when i didn't recieved the payment after 6 days i have called amazon customer care and asked for my refund that it is not credit to my account yet, but they said that go and check through your bank so i ask for the (reference no.) from them, so they ask me to wait for { 3 days}. After 3 days when i have recieved the (reference no.[protected] I went to the bank to check the reference no. so the bank accountant told me that we cannot check the reference no. because it is generated by Amazon company so i called the Amazon customer services again so they told me that we have credit your amount to {Account no. - [protected] || IFSC code :- PUNB0602700 || }

so the IFSC code is same as mine
and Account name is same as mine
but the last 3 digit of account no. is only different

My details
Account no. [protected]
IFSC code :- PUNB0602700

so i went to the bank again to check the details of bank account no.([protected]) in which the amount is credited but the bank accountant told us after checking that this account no.([protected]) does not exist and accountant told us that if the account no. does not exist then the amount is reverted to the Amazon company.

and when i am calling to the Amazon customer care again they told us that they can't help us any more it is your responsibilty and your bank's responsibility and it is not our fault.

Dear sir/mam,
My name is Navneet Singh and it is my kind request to please look after the matter and please help me because i am the student of 3rd year, currently studying in BBDU and for me Amount :- RS 7340 is a huge amount so please refund it in mine Original Bank Account NO. and if they cannot credit it to my Bank Account NO. so please Refund it to My Amozon Pay Balance.

MY ORIGINAL BANK ACCOUNT

Account No.- [protected]
IFSC code:- PUNB0602700
Bank Name :- Punjab National Bank
Branch name :- BBD education society Lucknow