[Resolved]  Amazon India — Repeated Delivery of Incorrect Product and Refusal of Refund by Amazon India (Order #[protected], Order #[protected]

Complaint Details:

Issue:
I am filing this complaint against Amazon India due to the repeated delivery of incorrect and inferior products and the refusal to provide a refund or replacement for the following orders:

Order #[protected]Original Order)
Order #[protected]Replacement Order)

Despite receiving the wrong product twice, Amazon has denied my refund request based on a flawed investigation. The product I received does not match the description, specifications, or images on the product page, and the quality is significantly lower than advertised.
Key Discrepancies:

Delivered Product: The product I received has 6 smaller fans.
Product Shown on Amazon: The product listed on the Amazon page has 3 bigger fans, 2 medium-sized fans, and 1 small fan, as indicated in both the images and specifications.

I have provided Amazon with clear photographic evidence showing the differences between the product delivered and the product listed on their platform. However, despite multiple follow-ups and reminders, I have not received any meaningful resolution. Instead, I received a response stating that no refund or replacement will be provided based on their investigation, which contradicts the evidence I have provided.
Action Requested:

I request the immediate intervention of consumer protection authorities to:

Ensure that Amazon India issues a full refund for both orders.
Investigate the company's handling of this case and its refusal to provide proper customer service.

I have attached the necessary documents, including photos of the product delivered, product images from the Amazon page, and the email communications with Amazon India, for your review.

I trust that this platform will assist in resolving this issue and hold Amazon accountable for their failure to provide the advertised product.

Thank you.