Date of the incident : 20th March 2025
Order Number :[protected]
I ordered a Taco-TP Link CC Camera (costing ₹4, 599) from Amazon on March 20th, 2025. The product was delivered, but upon opening the package, I found that a completely different item had been sent.
I immediately contacted Amazon customer service to report the issue. I was informed that an investigation would be initiated. After waiting patiently for five days, I followed up again. The representative apologized for the error and asked whether I preferred a refund or a replacement. I requested a replacement, but was told that a replacement was not available, so a refund would be processed instead.
The return pickup was scheduled for April 4th, 2025, and the wrong item was successfully collected on that date. I was informed that the refund would be initiated within 13 days of the pickup. I am attaching the supporting document below for your reference.
However, by April 17th, 2025, I had not received the refund. I contacted customer service again and was told that another investigation would be raised.
Two days later, I followed up again, only to be told that the refund could not be processed because the product was "intact" when delivered. I questioned how this could be the case, especially since I had already received an apology and confirmation that the wrong product was sent during the initial investigation. Unfortunately, no clear explanation was provided, and the representatives remained unresponsive.
I kindly request that this matter be escalated and resolved. The incorrect product was delivered, acknowledged, and picked up by your delivery partner. I am simply asking for the refund that was promised to me. Please look into this issue and ensure that my refund is processed without further delay.
Thank You
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